Crum & Forster

Deliver exceptional service to callers, including travelers and travel advisors, by answering inbound calls and providing accurate and timely responses to inquiries about travel insurance coverage, website troubleshooting, and purchase inquiries. Create cases in Salesforce, act as a liaison with agency partners, and participate in coaching sessions and meetings. Serve as backup for other Customer Care functions and perform other related duties as needed.

The Business Analyst participates on a small team of business analysts contributing to the planning, design, development, and launching of efficient business, financial, and operations systems in support of core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The Business Analyst role requires an intermediate understanding of insurance workflows and systems.