The Sr. Business Process Consultant, Expert Services is the functional and process expert of a customer engagement team, consulting with customers and guiding them in transitioning business requirements to configuration requirements of the ServiceNow Generative AI products, all with the goal of accelerating and driving customer business outcomes. You will leverage or critically think about how to integrate AI into work processes, decision-making, or problem-solving.
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This role is instrumental in configuring and testing updates within our workforce management solution, Legion. Responsibilities include maintaining, analyzing, and enhancing labor models ensuring efficient labor management across our retail locations. The ideal candidate will bring hands-on experience with multiple WFM platforms.
As the Customer Outcomes Principal Business Process Consultant, you will design processes built on ServiceNow to achieve customers' desired outcomes and develop expertise related to the processes enabled by the platform. You will apply ServiceNow knowledge and domain expertise in customer engagements, design efficient workflows, and draft user stories. Your contributions will also involve providing feedback to product development and supporting the professional development of others.
This player-coach role will manage one Salesforce Systems Administrator and serve as a thought partner to leadership across Sales, Marketing, and Customer Experience, aligning Salesforce and integrated systems to company priorities, ensuring operational efficiency, data accuracy, and high-impact enablement across go-to-market teams.
A skilled Business Analyst is needed to develop and support innovative Big Data products. This role involves solving complex data-intensive business problems using specialized tools and techniques for Big Data analysis and modeling for various customers in a dynamic environment. This role is fully remote.
The GRC Service Engagement Manager will provide general pre-sales triage support for the GuidePoint Security GRC services portfolio, engaging with Account Executives and ensuring relevant CRM information. Responsibilities include managing sales pipelines, enabling account executives with GRC services, analyzing metrics, and gathering case studies, along with strengthening GRC knowledge and prioritizing tasks in a fast-paced environment.
This role oversees internal processes and systems to ensure a smooth and efficient customer experience and to drive overall business objectives and growth. You will act as the central nervous system for the Services organization, optimizing workflows and managing operational processes across critical teams. Your ability to think strategically, adapt quickly, and manage resources effectively will be essential for success.
The Senior Business Analyst plays a critical role in understanding customersβ needs and translating them into technical solutions using the Forma platform. Youβll design and deliver tailored solutions, serve as a trusted technical advisor, and collaborate closely with our internal teams.
We're seeking a Risk Analyst with a sharp eye for investigating entities and transactions and process improvement. You'll help shape our risk strategy and processes while collaborating closely with partners, compliance, legal, ops, engineering, and product teams to support customers, reduce risk, and build smarter systems.
Cyngn is seeking a driven leader to own the company's data-driven decision-making initiative and support strategic finance and corporate development. You will embed metrics into daily execution and partner across departments to ensure decisions are grounded in insights, working closely with the CFO and CEO.