Act as the principal liaison with customers to implement best practices and drive optimized business outcomes in LTPAC settings.
Lead detailed business discovery, translate technical requirements, and execute system configuration setup.
Build strong customer relationships, anticipate issues, and support change management strategies for successful implementation.
PointClickCare is a leading health tech company that helps long-term and post-acute care providers deliver exceptional care through its platform. It is founder-led and privately held, serving over 30,000 organizations, and recognized as a top private cloud company with a culture of innovation, flexibility, and growth.
Provide comprehensive Banner implementation services including training, functional consulting, and technical support at client sites and remotely.
Conduct in-depth analysis of existing business processes and recommend technological solutions to enhance efficiency and productivity.
Troubleshoot technical and functional issues within the Banner Student module to ensure seamless operation for clients.
Strata Information Group (SIG) is a trusted leader in higher-education technology consulting, supporting colleges and universities with ERP/SIS modernization, digital transformation, CRM, cybersecurity, and strategic advisory services. As a long-standing partner, SIG combines technical depth, operational insight, and a culture rooted in integrity, collaboration, and exceptional client service.
Lead recurring customer sessions to design outcome-driven use cases aligned with business objectives.
Drive consultative conversations to define business issues and remediation possibilities.
Implement and configure Nexthink products, including dashboards, alerts, and integrations.
Nexthink is a leader in digital employee experience management software, providing IT leaders with insight to see, diagnose, and fix issues at scale. The company serves over 1,200 customers and has 9 offices worldwide, focusing on proactive optimization.