In this role, you will own our CS platform, Vitally, ensuring optimal setup and integration with our CRM, Salesforce and other supporting tools within the Customer Success organization. You will be a primary owner of the relationship with our VP of Customer Success based in New York in addition to engaging with stakeholders and teams throughout the organization to achieve initiatives.

Provides strategic and technical consulting services to clients focused on Environmental, Health, Safety, and Quality (EHSQ) Information Systems. As the senior member of the technical team on client projects, the Solution Consultant is the trusted client advisor and is accountable for the overall delivery of a quality software solution to meet client requirements and expectations.

Shape how we operate as we scale in this foundational Revenue Operations Manager role. You’ll work across sales, marketing, partnerships, customer success, and finance to build the systems, processes, and insights that drive efficient growth. This role will serve as a key strategic partner to the CRO and be our HubSpot and other RevOps systems power user.

Reporting to the Chief Marketing Officer, as the Vice President of Pricing, this high-visibility leadership position will play a pivotal role in accelerating and protecting revenue growth for PointClickCare. Maximize profitability in alignment with overall enterprise goals through the development and delivery of pricing and value creation strategies across the Senior Care and Acute & Payer portfolio.

As a Business Analyst you will support product leaders and development teams in building a deep understanding of customer problems through data driven analysis, translating insights back to the team, organising work to be done, and contributing towards solutions that realise customer and business value. You’ll also bring knowledge of the UK tax and statutory reporting landscape to ensure we are ahead of the game with regulatory changes and emerging needs of accountants.

As the Business Analyst at Surgimate, you will serve a critical product role to ensure Customer requirements are evaluated and dispositioned appropriately. You will work cross functionally with Customer Operations, Growth and Development teams to deliver new features to applications. Your goal will be to support the product roadmap and delivery processes to delight customers and optimize business outcomes.

As an Experience Strategist, you will collaborate extensively with customers and internal teams to deliver thought leadership and successful service projects. Your main responsibilities will include educating customers on industry best practices and demonstrating how to use Bloomreach tools to achieve business value, helping them meet organisational goals.

The Deal Desk team partners closely with the Sales organization to drive market wins and achieve revenue targets. As part of the Deal Desk team, you will be at the center of helping the company achieve its growth targets by acting as a trusted advisor to the Sales teams to get deals across the line. You will work with Sales, Sales Ops, Customer Success, Product, Legal and Finance to define deal success and align on a commercial strategy.

We are seeking a Voice of the Customer (VoC) Specialist to build and own our VoC program from the ground up. This is a highly strategic and analytical role, requiring a data-driven professional who can translate customer insights into meaningful business actions. You will develop feedback loops that provide clear insights into customer satisfaction, pain points, and opportunities for improvement. Your ability to synthesize qualitative and quantitative feedback, present actionable recommendations, and drive continuous improvement will be crucial in enhancing the overall customer experience.

As a Customer Engagement Manager, you will be responsible for managing key internal and external initiatives with the aim of adding significant value to the customers as well as helping the broader organization innovate. Manage cross-functional projects and teams, senior-level business executives and customers to provide a unique customer experience during the projects. Manage each phase of the project and be able to navigate the cross-functional team, both internal and external.