Outreach

The Senior Customer Success Manager is responsible for driving platform adoption, assessing overall health of a customer’s engagement with Outreach, and providing strategic insight and guidance to customers aligned with their goals. This role acts as a point of contact for customer post implementation for guidance in the customer journey and serves as a customer advocate.

Do you have a passion for SaaS and cloud security? Outreach.io needs a well-organized governance, risk, and compliance professional to help operate and mature these foundational programs. You will be responsible for helping maintain existing and achieve new accreditations such as ISO 27001, ISO 27701, SOC 2, and HIPAA. You will collaborate with others across the company to support policy management, participate in our audits, and improve the overall security posture across the company.

The primary purpose of the Senior Client Account Executive role at Outreach is to retain current customers and identify opportunities to grow or expand their presence and usage across the platform. This role is responsible for driving value and adoption within an assigned territory of customers. You are responsible for managing the relationship with current customers, including contract renewals, identifying expansion opportunities, and managing the sales cycle for those expansions.