Account Manager

The primary purpose of the Account Manager is to retain current customers and identify opportunities to grow or expand their presence and usage across the platform. This role is responsible for driving value and adoption within an assigned territory of customers, primarily in our Commercial segment. You are responsible for managing the relationship with current customers, including contract renewals, identifying expansion opportunities, and managing the sales cycle for those expansions. Additionally you are responsible for driving platform adoption, assessing overall health of a customer’s engagement with Outreach, and providing strategic insight and guidance to customers aligned with their goals. Manage a high volume of accounts with proactive engagement to drive customer value and adoption. Build partnerships with your customers to realize value, adoption, and business process optimization of the Outreach platform. Act as the primary point of contact/the face of Outreach for your customers.