Assess the scope of change our clients face as they embark on new opportunities. Contribute to approaches that drive awareness, readiness and adoption across a wide range of initiatives including technology, business process, mergers/acquisitions and organizational changes. Build engaging deliverables, communications, and workshops, in collaboration with Point B colleagues and clients.

This strategic role is designed for a dynamic leader who can drive customer transformation and success at scale. As a Success Architect, you will work closely with our customers, internal teams, and stakeholders to design, implement, and optimize customer success strategies, ensuring our customers realize the full value of their ServiceNow investments. Your efforts will be pivotal in driving positive customer outcomes and ensuring the success of high-priority accounts.