GitLab

This role is a member of our Canada Enterprise Team and supports GitLab’s strategic large prospects and customers, driving sales activities, ensuring successful rollout and adoption of GitLab products through strong account management, and contributing product ideas to our public issue tracker in conjunction with our strategic channel partners.

Drive new customer acquisition for GitLab within the ANZ commercial territory, working closely with the business development, Solution Architect and cross functional teams, including sales management to penetrate untapped market segments and win competitive deals across ANZ focusing on landing new commercial logos while navigating diverse market conditions and cultural business practices.

Manage the content calendar, drive employee advocacy programs, and create engaging content specifically for developer audiences by coordinating content creation across multiple channels while working closely with technical teams. This role requires someone who understands the developer community and has strong organizational skills.

The Customer Success Architect (CSA) is a highly strategic position designed to provide unparalleled value to our customers by aligning our platform with their unique business objectives and driving long-term success. The CSA role is a pivotal addition to our customer success team, focusing on building strong, consultative relationships with our key customers. Our CSAs will serve as trusted advisors, leveraging their deep understanding of DevSecOps best practices, industry trends and our software capabilities to help customers navigate complex challenges and achieve their desired outcomes.

As a Support Manager at GitLab, you will treat your team as your product, hiring a world-class team and enabling their success, improving the efficiency of our support, owning the customer support experience, and coordinating across departments to accomplish collaborative goals. You will work on projects such as analyzing strace output and capturing a customer’s server state for troubleshooting.

This role involves being the primary point of contact between GitLab and mid-market customers, managing projects from small teams to complex enterprise engagements. You will work with the business development team and sales management to manage a broad book of business, exceed client expectations, and document improvements in our sales handbook.

As a Fullstack Engineer on the Provision team, you will help build the web interface and services that connect instances, groups, and specific users to customer subscriptions; you'll support the team's ongoing operational concerns triaging customer impacting bugs, and monitoring key integrations for errors in support of GitLab’s compliance requirements; and you will help build long-term solutions and architecture to allow GitLab to scale its licensing infrastructure to support more sales and a wider product catalog.

The Renewals job family delivers to an essential moment in the customer journey, ensuring we can continue to deliver value and business outcomes by specializing in customer retention. In collaboration with sales, channel partners, customer success, and sales operations, this team will focus on successfully renewing customer subscriptions while providing a seamless customer experience. The role aims to deliver predictable and efficient renewals through a proactive management of the customers lifecycle.

The Customer Success Architect (CSA) is a strategic position designed to provide unparalleled value to our customers by aligning our platform with their unique business objectives and driving long-term success. The CSA role is a pivotal addition to our customer success team, focusing on building strong, consultative relationships with our key customers. Our CSAs will serve as trusted advisors.

Analytics Engineers sit at the intersection of business teams, Data Analytics and Data Engineering and are responsible for bringing robust, efficient, and integrated data models and products to life. Analytics Engineers speak the language of business teams and technical teams, they are able to translate data insights and analysis needs into models powered by the Enterprise Data Platform. The successful Analytics Engineer is able to blend business acumen with technical expertise and transition between business strategy and data development.

Drive, manage and execute the business and revenue of the region’s SMB business; prepare forecasts, territory/industry management, and growth plans; establish and report on metrics to measure team performance; correct deficiencies where necessary; anticipate problems and propose solutions related to sales operational changes.

Maximize customer retention rates through effective sales techniques over the phone, video and email while also minimizing customer churn and contraction. You will execute the renewal process to ensure ARR is retained or expanded, evaluate license usage and complete the true-up requirements, and understand and align customer’s business needs and goals to generate renewal quotes.

In this role as Product Manager for Authentication & Identity at GitLab, you'll own the strategic roadmap for both human and machine authentication across our platform. You'll be responsible for driving the product vision that transforms GitLab from a monolithic authentication system to the modern GitLab Adaptive Trust Environment (GATE). This role sits at the intersection of enterprise security, developer experience, and massive scale engineering challenges.

Serves as GitLab’s subject matter expert for global trade compliance matters, providing strategic advice to GitLab Team Members, and developing and enhancing controls, policies, and processes needed to support growth and to respond to developing rules and regulations across multiple compliance domains.

The Customer Success Manager (CSM) role at GitLab is expected to serve and operate in the following ways and have product and domain expertise. You will provide immediate onboarding activities and work with assigned customers to build Customer Success Plans, establishing critical goals, or other key performance indicators and aid the customer in achieving their goals. Manage account escalations and provide insights with respect to the availability and applicability of new features in GitLab as relevant.

Solve technical customer issues of broad scope and high complexity. Provide mentorship for Solution Architecture team members and remain a current contributor to team-learning initiatives and activities. Work cross-departmentally to find solutions to complex scenarios and integration issues. Propose improvements and innovation for customer calls and product demonstrations based on current market trends. Maintain in-depth knowledge of the entire GitLab application.

The Senior Manager, Analytics Engineering (R&D) sits at the intersection of Business Strategy, Analytics Engineering, and Data Engineering and is responsible for leading a team that brings robust, efficient, and integrated data products to life. The Senior Manager, Analytics Engineering (R&D) speaks the language of business teams and technical teams, able to translate data insights and analysis needs into data models powered by the Enterprise Data Platform.

As an Engineering Manager for the Human Authentication & Identity team at GitLab, you'll lead a talented group of engineers who are fundamentally transforming how user authentication and enterprise identity management works across our platform. This role addresses one of GitLab's most complex engineering challenges: scaling authentication systems to serve millions of users across diverse deployment models while maintaining enterprise-grade security.

This is a remote position for a passionate Business Development Representative (BDR) to join GitLab's growing Sales Development team; in this role you will lead the initial outreach to targeted Enterprise accounts with a focus on the Financial Services vertical, working with Marketing, Sales, and Customer Success teams in order to generate qualified meetings and pipeline for the GitLab’s Sales organization, utilizing business and industry knowledge to research accounts.

You will work closely with other members of the Payroll team in handling our EMEA, LATAM and APAC payroll. You will report to the Global Payroll Operations Manager and work fully remote within the LATAM region. If you have 3+ years of international payroll experience and proven to be self-motivated, tech-savvy, and able to deliver results in a fast-paced environment, this position may be the right fit for you.

Engage with customers to provide installation, migration, training, and advisory services. Handle installations ranging from single-node Omnibus installs to our largest reference architectures utilizing IaC/CaC, migrations from multiple systems to GitLab SaaS or self-hosted, and advisory services across the entire GitLab feature stack. Interface not only with the customer but with our GitLab Product/Engineering teams, to find the best route for customer success.

As an Intermediate Fullstack Engineer on the Pipeline Security team, you'll be at the forefront of making CI pipelines more secure and trustworthy for GitLab users worldwide. You'll work on critical security features that directly impact how thousands of organizations handle sensitive information. Working with both Ruby on Rails and Vue.js, you'll help shape the security architecture of GitLab's CI/CD infrastructure.

The Customer Success Management (CSM) team is accountable for customer adoption, measurable outcomes, customer satisfaction, and creating true customer advocacy. The Customer Success Manager (CSM) role at GitLab is expected to serve and operate in the following ways and have product and domain expertise. You will provide immediate onboarding activities and work with assigned customers to build Customer Success Plans, establishing critical goals.

Help build the future of secure and easy to manage access at GitLab. As an Intermediate Backend Engineer, you'll play a key role in the implementation of various authentication strategies and improving access management for our users by building new authentication mechanisms from ground up. Your role will involve support for Passkeys, assisting in robust access management tooling, and solving technical problems of medium scope and complexity.

This Engineering Manager role leads the Dynamic Analysis group, focusing on DAST and API Security features. Unlike typical Engineering Manager roles, this is a player/coach position, managing a small team while contributing technically to the codebase. The Dynamic Analysis group handles API Security, Dynamic Analysis Security Testing (DAST), and Fuzz Testing.

As the dedicated Product Designer for our Runner Fleet team, you'll create intuitive management interfaces and dashboards that help platform administrators efficiently manage their build infrastructure at enterprise scale, identify performance bottlenecks, and reduce operational costs. You'll collaborate with your triad team of Product Manager and Engineering Manager to solve complex data visualization challenges while ensuring enterprise customers can scale their development operations efficiently.

Join GitLab's Security Policies team and architect the security infrastructure that protects millions of applications worldwide! As a Backend Engineer , you'll tackle one of the industry's most critical challenges: making security enforcement seamless without slowing down development. You'll lead a major technical transformation - migrating from YAML-based policy storage to first-class GitLab entities - while becoming a cross-platform integration expert connecting features across our entire platform.

As a Technical Writer at GitLab, you’ll collaborate with Engineers, who typically write the first draft of docs for the new features they create. You’ll dive in on special projects, planning and authoring new content and helping craft new doc site features and processes. You’ll collaborate with others across the organization to help them contribute to the documentation.

The Enterprise Data Team collaborates with every department at GitLab to develop trusted data products and responsibly harness the power of our data. As a Senior Data Analyst, you will own the end-to-end development process for data products - from business requirements gathering, to dashboard development, to the delivery of actionable insights and recommendations.

We're looking for a Senior Backend Engineer to join our next-generation Application Security Posture Management (ASPM) team and help build enterprise security solutions from the ground up. You'll be architecting critical greenfield projects that close competitive gaps and establish GitLab as the single-stop-shop for enterprise security. The team is distributed across the US, Israel, and India.

We're looking for an experienced Sr. Program Manager to manage and contribute to cross functional initiatives led by the Engineering division of GitLab. This individual will be responsible for leading key cross functional initiatives across the company focused primarily on the Engineering Division. You’ll contribute directly to the priorities of the Engineering Division and collaborate closely with the Engineering Leadership team across all levels.

We are seeking an Intermediate Frontend Engineer to join our AI Powered:Workflow Catalog team. You'll help create the user interface for GitLab's AI discovery platform, work with AI technologies, and build intuitive experiences that make AI workflows accessible to both technical and non-technical users.