Remote Customer service Jobs • Leadership

Seeking a passionate individual for a fulfilling career that offers flexibility and growth opportunities. You'll be able to work from home and enjoy a flexible schedule, balancing your personal and professional life seamlessly while advancing your career. Access mentorship opportunities from experienced leaders.

This advanced-level position involves leading and mentoring a team of Customer Care Advisors (CCAs), providing expert guidance on complex inquiries, and driving team success through coaching and process improvement to deliver a world-class customer experience. The Team Lead will also resolve complex customer and agent issues, implement process improvements, conduct quality assurance reviews, and represent the team in meetings.

This fully remote Customer Success Director role involves overseeing the Sales Closer Team and working closely with all teams to ensure the success of partners and continued success of Wishpond Technologies Ltd. Responsibilities include aligning customer success goals with company strategy, designing and executing customer success strategies, and driving customer value realization.

Act as the ultimate technical authority on the most complex and ambiguous product-related support issues, exercising judgment to establish the methods, techniques, and evaluation criteria for obtaining results. Develop and implement the overall strategy for your technical support domain, ensuring alignment with broader business objectives and developing approaches to quality assurance. Responsible for Tech Support actions involved with new feature launch and product development.

The Manager, Customer Support will empower a growing team and impact the development of processes as Jobber scales. This role involves being a strong voice for customers, improving customer experience, and establishing coaching techniques in a high-volume customer support environment. You will lead by example, becoming an expert in the product and creating an environment that thrives on feedback and continuous improvement.

We are looking for goal-oriented individuals with leadership potential to join our rapidly growing company. This is a 100% remote positions. Incentives including international trips and bonuses are available. The position offers uncapped earning potential, and union contract representation.

Assure customer satisfaction when clients use our Platform and communicate with the Customer Support Team. Ensure the high level of knowledge of the Customer Support Team, by training new and experienced officers, update learning materials. Ensure the quality and responsiveness of the Customer Support Team. Foster a high level of collaboration between Customer Support and the Company’s other teams.