Remote Customer service Jobs • Leadership

Lead the customer success team at insightsoftware, driving customer satisfaction and retention by developing and implementing effective strategies. Manage customer success professionals, providing mentorship and support to ensure exceptional service. The ideal candidate will have a strong background in customer success, excellent leadership skills, and a passion for building lasting customer relationships.

The Director, Client Success is responsible for overseeing and ensuring that Manager, Client Success maintain and develop a strong and long-term relationship with clients. This role will also include overseeing that relative operational and business services departments are on track for their clients and monitor and assess CRM Performance and activity on assigned clients, escalating issues/concerns, as appropriate.

As Global Head of Support, you’ll lead a globally distributed team across EMEA and North America, scaling support in line with the company’s growth. You’ll own the global support strategy, optimize team structure and operations, and drive continuous improvement in the customer experience. The role involves leading the rollout of AI-driven tools and automation to increase efficiency and improve customer satisfaction. Collaboration with Product, Engineering, Customer Success, and Enablement is key.

We are looking for goal-oriented individuals with leadership potential to join our rapidly growing company. Must have excellent communication skills, leadership capabilities and positive attitude.

You’ll be the face and voice of Deel for our clients, both internally and externally, building genuine and durable customer relationships and converting them into opportunities for long-term revenue growth. You will serve as our client’s trusted advisor by providing strategic guidance on operational and product-related issues and be an internal advocate for clients with Deel by championing new products and capabilities.

As a Business Coach at AlterCall, your mission is to help founders, entrepreneurs, and executives unlock peak performance and build purpose-driven, scalable companies. You will work directly with our clients and internal leadership team to deliver transformational coaching experiences that integrate conscious leadership principles with proven business growth strategies. Your work will shape mindsets, align organizations, and drive real-world results.

As a Head of Support, you will be responsible for leading a team rich in our culture of Convexity. Your role will be crucial to significantly impact customer retention, directly influencing 360Learning’s reputation and success. You will lead, mentor, and expand a team of support agents and technical writers, fostering a culture of excellence, accountability, and continuous learning.

Brightspeed is seeking a driven, creative, experienced, and energetic leader to support their life and safety customers by acting as the primary point of contact for all customer technical, operational, and escalated issues. The Operations Service Manager will also analyze customer/network outage trends to identify actionable steps to improve service performance.

We are looking for goal-oriented individuals with leadership potential to join our rapidly growing company. The role requires excellent communication skills, leadership capabilities, a self-starting attitude, a positive attitude, and a growth mindset, and the candidate must be bilingual.

Reporting to the VP Customer Support, this role will lead and inspire a team of customer-focused Solutions Analysts to deliver a world-class customer service experience. The manager will oversee day-to-day operations, provide coaching and mentoring, and ensure effective processes are in place to provide excellent and consistent service quality to customers. This position requires expert cross-functional leadership competencies.