Lead and guide Patient Engagement Associates supporting caregivers from enrollment through ongoing engagement.
Conduct one-on-one meetings, manage timekeeping, and provide coaching to drive performance and quality.
Act as an escalation point and analyze data to improve caregiver satisfaction and operational efficiency.
Imagine Pediatrics is a tech-enabled, pediatrician-led medical group reimagining care for children with special health care needs. The company delivers 24/7 virtual-first and in-home medical, behavioral, and social care, guided by values like Children First and One Team.
Define and execute the regional customer success vision and strategy for the Americas financial services business.
Lead and develop a high-performing customer success organization while partnering with Sales, Engineering, and Product Management.
Build trusted relationships with senior customer stakeholders to drive adoption, retention, and growth.
SAS is a leader in data and AI, providing software and services that help customers transform data into intelligence. The company is recognized globally for its inclusive culture, innovative technologies, and world-class employee experience.
Lead global Customer Success, Implementation, and Support function in an enterprise SaaS environment.
Own strategic customer relationships, retention performance, and customer advocacy.
Develop and mentor a team of 10 professionals and scale operational processes.
This company provides enterprise SaaS solutions addressing complex workplace, parking, and transportation challenges. It is a growing organization with a values-driven team that prioritizes customer outcomes, collaboration, and mutual support.
Lead, mentor, and develop a team of Software Support Engineers, running 1:1s and performance reviews.
Act as an escalation point for high-risk tickets, lead incident response, and monitor support metrics.
Work closely with cross-functional teams to share customer insights and drive continuous improvements.
The Adaptavist Group is a global family of companies with a common goal of helping businesses be better through teamwork, technology, and processes. They deliver enterprise software and services across ecosystems like Atlassian, AWS, Slack, GitLab, monday.com, and Aha!, with a remote-first culture and a focus on diversity.
Lead daily operations of the SPOC department, ensuring compliant, efficient, and customer-focused loss mitigation and borrower assistance.
Manage, coach, and develop supervisors and staff, driving performance, workforce planning, and process improvement.
Partner with Compliance, Legal, Quality, Training, and Operations to implement regulatory changes and mitigate risk.
LoanCare is a full-service mortgage loan subservicer that helps banks, credit unions, and homeowners with loan servicing and loss mitigation. Backed by Fidelity National Financial, a Fortune 500 company, it fosters a culture of integrity, innovation, and collaboration.
Own retention and consumption across the full customer base, driving gross retention and expansion.
Lead and develop a team of managers and CSMs, building playbooks and capacity models that scale.
Partner cross-functionally with Sales, Services, and Product to deliver value and shape the customer journey.
Backstory (formerly People.ai) is an AI answers platform for sales teams, trained on billions of sales interactions to deliver trusted answers in existing workflows. The San Francisco-based company is backed by leading investors, recognized by Gartner and Forrester, and listed on the Inc. 5000.
Provide client services support in both Spanish and English.
Work remotely with uncapped earning potential in a fast-growing company.
Bring leadership capabilities, a positive attitude, and a self-starter mindset.
Global Elite Empire Consultants is a third-party recruiting company connecting talent with opportunities. They offer a fully remote, growth-oriented culture with uncapped earning potential and leadership development.
Lead and manage the Quality Assurance, Training, Customer Success Specialist, Knowledge Management, and Escalations functions within the Contact Center.
Drive operational readiness, agent development, and customer experience excellence through training, quality assurance, and support processes.
Champion innovation and scalability through automation, AI-powered tools, and continuous improvement across the organization.
Kobie is a loyalty solutions provider that helps the world's most recognized brands build lasting emotional connections with their consumers. Named a Top Workplace in the USA and a Top Remote Workplace, the company fosters a collaborative, growth-focused culture with a flexible, remote-first environment.
Lead and grow a frontline support team helping veterinary clinics and pet parents succeed with our products.
Modernize workflows with automation and AI to increase first-contact resolution.
Use data and customer insights to drive product improvements and coach the team.
PetDesk provides user-friendly client engagement tools and a top-rated pet parent app for veterinary clinics. The company emphasizes transparency, fair pay, and a supportive culture with professional development.
Lead, coach, and develop the ANZ Customer Success team, setting clear expectations for outcomes and growth.
Drive adoption, retention, and expansion by guiding the team in structured customer reviews and engagement plans.
Partner with Sales, Implementation, Support, and Product to improve onboarding, adoption, and customer advocacy.
Granicus builds cloud-based digital solutions for government, enabling stronger relationships between agencies and residents. With 5,500 government clients and 300 million citizen subscribers, the company has been on the GovTech 100 list and recognized as a best place to work.