Remote Customer service Jobs • Leadership

We’re hiring a Documents Team Lead to manage a team of agents who handle escalated documentation issues, fraud prevention, and onboarding quality for professionals using the Clipboard Health platform. As the Team Lead, you’ll be responsible for agent performance, quality control, queue management, and cross-functional alignment. You’ll coach SMEs to apply good judgment, ensure documentation standards are followed, and help maintain trust and safety at scale.

Looking for a dedicated professional to join our esteemed client service leadership team. With the option to work from home and enjoy a flexible schedule, you can balance your personal and professional life seamlessly while advancing your career. Seeking individuals dedicated to delivering exceptional customer service experiences to lead and inspire teams.

We are looking for goal-oriented individuals with leadership potential to join our rapidly growing company. The role requires excellent communication skills, leadership capabilities, a self-starting attitude, a positive demeanor, and a growth mindset.

Oversee the ticket management process, ensuring effective troubleshooting and diagnosing of technical issues. Lead the creation of customer-facing help documentation and training resources. Identify opportunities to improve the Support team's processes and set performance expectations. Partner with Product and Engineering to surface customer feedback and advocate for feature enhancements.

Lead efforts to develop and build a Support Account Management Team, including development of strategies, objectives and key performance metrics. Guide team members to achieve their highest levels of performance through coaching, training, and providing opportunities to build and refine higher-level customer management skills. Support and inspire the team to deliver an incredible customer support experience.

Lead and scale a high-performing team focused on delivering a world-class, end-to-end journey for home buyers and sellers. You’ll oversee both our Home Concierge and Customer Success teams, ensuring clients are engaged, matched with the right agent, and supported throughout their experience. This role combines operational leadership, frontline team development, and data-driven decision-making to drive conversion and customer satisfaction.

In this role you will use your technical expertise to provide support of the EHR for Practice groups and Care Coach products and achieving Model of Care objectives. As their highest escalation point you will help resolve cases by advising on next steps, determining long term strategies, and involving relevant parties. As such, a strong understanding of administrative tasks and workflows for long term care and medical facilities is critical to your success.

We are looking for goal-oriented individuals with leadership potential to join our rapidly growing company. This is an entry-level position where you can grow your career at your own pace. The position is fully remote and requires bilingual skills in Spanish and English, excellent communication skills, leadership capabilities, and a positive attitude.

You’re passionate about developing strong relationships with clients and building and scaling a high performing distributed team. This role requires leadership experience, strategic client management skills, and expertise in retention and loyalty. Data-driven decision making, onboarding oversight, cross-functional collaboration, and process improvement skills are essential for success.

As part of the Digital and Scale Customer Success team, you will partner closely with the Customer Success Teams and Leaders, Business Intelligence Team, Revenue Operations, Sales, and Customer Outcomes Journey teams to operationalize programs and draw insights from key CS motions. Your role involves driving value for customers at scale and partnering with CSMs and leaders to examine and report on trends in value delivery, creating effective, predictive, data-driven, and automated CS programs.