This role is a hybrid of people leadership and customer relationship management, responsible for coaching and supervising a team of CSMs while also maintaining a small book of business. The Team Lead will ensure consistent delivery of exceptional customer experiences, directly contributing to the company’s goals. This role will help influence both the success of our customers and the development of our Customer Success team.
We are looking for dedicated professionals to join our client service leadership team. With the option to work from home and enjoy a flexible schedule, you can balance your personal and professional life seamlessly while advancing your career. You will have mentorship opportunities from experienced leaders who are dedicated to helping you succeed, empowering you to grow and excel in your role.
Seeking dedicated professionals to join our esteemed client service leadership team. With the option to work from home and enjoy a flexible schedule, you can balance your personal and professional life seamlessly while advancing your career. Embrace the freedom to tailor your schedule to fit your lifestyle, ensuring you have time for what matters most to you.
This Customer Success Manager role at GuidePoint Security involves serving as a primary advocate for Mid-Atlantic commercial customer relations and services engagements, coordinating with project management, and overseeing professional services engagements and programs.
Own the complete provider journey across a dual-sided marketplace of general dentists and orthodontists. This role requires deep dental industry experience to design, lead, and scale all post-sale initiatives. You'll be building provider success systems from the ground up while implementing AI-first solutions at a fast-growing health tech company.
This is a unique and high-impact opportunity to shape how Practice Better engages and supports its entire customer base through digital and scaled programs. You’ll play a critical role in designing and delivering innovative, outcome-driven customer experiences that make an immediate and lasting impact across all of our customers.
The Customer Service Team Lead's role encompasses overseeing a customer service team within a business unit. As the lead, you'll inspire and guide your team to enhance the department's performance, provide coaching and mentoring, and develop and support staff to attain optimal outcomes by implementing effective management strategies.
The Senior Manager of Customer Service will build strategy and drive company goals while providing best-in-class B2B customer experience, financial performance, and employee engagement. This role aligns customer service activities and initiatives throughout our Fortune Brands organization often partnering with sales, logistics, distribution, operations, and marketing to support customer priorities and service.
🏞️ US
🏖️Unlimited PTO👶12w maternity👨👧12w paternity
Lead the front line of the customer support team, build and scale systems, processes, and people to serve a rapidly growing customer base. Oversee Team Leads and frontline agents, manage call center partner, and own the operational strategy for delivering fast, effective, and empathetic support.