Remote Customer service Jobs • Finance

As a Client Services Associate, you will be a critical member of the team, acting as a trusted resource and advocate for clients by providing excellent service, operational accuracy, and relationship-building across multiple channels. Proactively handle complex client needs, solve problems, build trust, anticipate needs, and deliver a seamless experience.

As a Customer Experience Specialist, you will deliver an extraordinary customer experience via phone and digital channels in a Financial Services Contact Center environment, acting as an advocate for customers and finding opportunities to go above and beyond. Empathy and patience are a top priority, making sure customers feel heard and understood and also confident to resolve customer loan inquiries and problem solving abilities by liaising with internal stakeholders.

Associates directly support the success of the sales team by performing administrative work that allows the sales team to focus on acquisition. This team is the primary resource for internal and external questions, ensuring inquiries are answered thoroughly and in a timely manner. This is an exciting way to learn about customers and how they do business, and is an extremely important part of APD’s growth.