Serve as the point of contact supporting our highest value customers and institutions on Binance’s various products. Provide dedicated and prompt support to our institutional and VIP customers via different communication channels. Provide sufficient guidance and support to VIP customers on integrating and using Binance’s system including the use of API.

- Responsible of daily Product Research - Management of all necessary communications with Amazon regarding Refunds and Open Cases - Inventory Management - Monitoring and Research of Competitors - Handling of suppliers and search for new products - Line of Business (LOB): General Virtual Assistance and Customer Service --- Focuses on Private Labeled Sellers --- Focuses on backend tasks (Product Listing using Flat file, Account Health, Customer Service, Inventory & Shipment, Reports Generation, Listing Optimization, Keywords Research) --- Sources overseas (i.e. China, Alibaba, DH Gate, AliExpress) --- Sells own brand/products --- Uses ads to promote listings --- Owns the product listings

As a Customer Success Renewal Manager, you will support the Customer Success Organization in driving a portfolio of customer renewals. The ideal Renewal Manager is an experienced professional with a full understanding of the SaaS contracting space. You will resolve a range of issues creatively and mitigate risk, providing a world-class renewal experience for customers.

Handle high volume live chat, manage complaints, and provide accurate information to customers. Support business units with customer liaison, document requests, and follow communication procedures. Aim to exceed expectations and ensure customer satisfaction in a fast-paced environment.

As a Support Specialist, you are a business and platform expert. You are the main point of contact for our client base that has chosen Pennylane as the central software for their accounting and financial management, helping them grow. You will be in daily contact with users and seek to understand the problems they encounter.