Job Description
Provide amazing email, zoom, and/or phone support to Handshake MOVE Fellows via email, internal ticketing systems, and other channels resolving questions and disputes, removing or updating contracts reporting bugs, and sharing feedback. Use app environments, troubleshooting tools, internal and external documentation, and team communication channels, to find answers for a wide range of users. Maintain a standard level of excellence in regards to response and resolution times and the quality of the customer support experience. Analyze common issues that Fellows have and work with Product and Ops teams to ideate and implement solutions.
About Handshake
Handshake is expanding into AI research and development, building a world-class network of expert Fellows who contribute to cutting-edge AI.