Customer Success Manager

You’ll be working closely with the founders and customer team to support our existing customers and will have the unique opportunity to help define Rillet’s product. The role is remote first with opportunities to travel for team events. Serve as the primary point of contact for our customers, after their onboarding and once the initial implementation is finalized. Handle customer inquiries, troubleshoot issues, and ensure timely resolution, interacting with the Product and Engineering teams as needed. Support our core customer base with their accounting and finance processes, and guide them on the usage of Rillet as the complexity of their business increase with their scale. Own the process for maintaining relationships with our key customers, ensuring industry leading satisfaction rate and retention. Create and own the process for tracking and prioritizing customers needs with the Product team. Be the advocate for our customers. Understand and empathize with their needs and help them get the most of our Rillet through recommended best practices.