Point of contact for clients with escalation of issues. Resolves issues in a timely manner by working with the wider team. Manages Client expectation and sets expectations with Payroll Services Team both In-house & Partner Teams. Communicates with Clients, Stakeholders, Partners, Manager in a consistent manner. Ensures timely and accurate service delivery as per client SLA’s.
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As a Spécialiste Support Pilotage et Comptabilité, you will be an expert in the field and platform. You will be the primary point of contact for our client base, helping them leverage Pennylane for their accounting and financial management. You will be at the heart of the customer experience, enabling clients and their accountants to harness the full power of Pennylane to drive growth.