Remote Customer service Jobs • Accounting

The Director, Client Success is responsible for overseeing and ensuring that Manager, Client Success maintain and develop a strong and long-term relationship with clients. This role will also include overseeing that relative operational and business services departments are on track for their clients and monitor and assess CRM Performance and activity on assigned clients, escalating issues/concerns, as appropriate.

Assist customers with questions or problems regarding EXYLynx Accounting Software by providing friendly, informed, and efficient customer service via telephone, Internet chat, and email. You will triage and troubleshoot problems with customers to understand and document the nature of such problems. Focus on problem resolution while providing effective, proficient customer service in a professional and courteous manner. Communicate and escalate issues you are unable to resolve to the proper level/area of customer support when necessary.

The Insurance Representative will identify, enter and verify patient demographics, insurance and any other necessary information required for billing. Must understand and be able to work accounts throughout the entire revenue cycle. Prepares and submits claims to payers either electronically or by paper. Secures necessary medical documentation required or requested by payers. Handles difficult account situations and resolves issues delaying or preventing payments from payers.

You’ll be working closely with the founders and customer team to support our existing customers and will have the unique opportunity to help define Rillet’s product. Serve as the primary point of contact for our customers, after their onboarding and once the initial implementation is finalized. Handle customer inquiries, troubleshoot issues, and ensure timely resolution, interacting with the Product and Engineering teams as needed.