Lead, mentor, and manage a high performing customer success team, monitoring KPIs to guide strategy, focusing on delivering an exceptional customer experience, maintaining relationships with key accounts, collaborating with stakeholders to drive revenue growth, and driving continuous improvement of customer success processes.

As the Director of Customer Success at Deel, you'll oversee and manage the Customer Journey for our SMB, MM, or Enterprise client segments, reporting directly to the Head of Customer Success. This involves developing and leading our customer success strategy while collaborating with various internal teams across Deel to ensure we effectively engage, grow, and retain our customer base.