As a trusted customer advisor to general management and decision makers on ServiceNow offerings, the Customer Success Executive owns the post-sale customer relationship, aiming to increase customer satisfaction and drive retention through Impact delivery. The CSEs demonstrate a strong understanding of customer industry and specific business strategies, driving alignment between these factors and what ServiceNow can offer to enable better business outcomes for their customers. This role drives business transformation by maximizing the long-term strategic value of ServiceNow and ensuring that every aspect of the customer’s platform and capability are ready for expansion.