Customer Success Executive - Manufacturing

As a trusted customer advisor, the Customer Success Executive (CSE) owns the post-sale customer relationship, aiming to increase customer satisfaction and drive retention through Impact delivery. CSEs demonstrate a strong understanding of customer industry and specific business strategies, driving alignment with ServiceNow offerings to enable better business outcomes. They provide strategic recommendations and mentorship to both customer and ServiceNow teams managing complex programmes. CSEs play a pivotal role in resolving escalations and mitigating risks, ensuring adoption and usage is maintained at healthy levels. CSEs focus on ensuring the customer recognizes the value of the ServiceNow Platform at all levels and stages, facilitating a smooth path to both renewal and up- and cross-sell. Overall, CSEs are responsible for a smaller number of Impact accounts, with the aim of increasing customer satisfaction and driving retention and upgrades.