Technical Support Agent EMEA
- Answer queries from French and English customers via email.
- Work autonomously with measurable results.
- Identify and document bugs, working with the R&D team to resolve them.
13 open remote positions
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth.
Elevate our go-to-market strategy and sharpen our positioning. Transform how we launch products in the corporate learning space. Lead and scale a global PMM team at the intersection of Product, Sales, Marketing, and Customer Success.
As a Presales Engineer, you will work at the intersection of Sales, Product and Customer Success, aligning growth objectives to 360learning capabilities. The role is foundational to 360learning business expansion, reinforcing a new function in Germany. You will become an internal expert in our technology, developing a deep understanding of how 360learning is being used by current customers and how it can drive value for future ones, bridging the gap between product development and market needs.
You will be the first face that our HR and L&D personas see at 360Learning. You will qualify and convert MQLs across all industries in the Mid-Market segment to generate pipeline for the sales team, while dedicating a smaller portion of your time to proactively sourcing opportunities through targeted outbound efforts to expand our reach and impact.
Answer queries from French and English customers via email in the EMEA region. Work autonomously and bring your own personal touch to customer interactions. The role involves troubleshooting, identifying bugs, and contributing to the improvement of customer support processes. The role requires experience with ticketing systems and basic knowledge of SQL.
As Sr. Director of Product Marketing at 360Learning, you’ll elevate our go-to-market strategy, sharpen our positioning, and transform how we launch products in the corporate learning space. Reporting to the VP Marketing, you’ll lead and scale a global PMM team at the intersection of Product, Sales, Marketing, and Customer Success.
As a Digital Customer Success Manager, you will support clients in their digital training strategy through the 360Learning platform. Your main goals will be to ensure the business impact of our solution, ensure client portfolio renewal, create processes for a one-to-many approach, and develop reporting and communication processes. This role is key in the customer success team, responsible for developing client relationships.
As a key role on the Customer Success Team, you will support our clients in their digital training strategy through the 360Learning platform. You will lead the setup and support for clients across our UK and German markets during the launch of their new collaborative learning software. Your main goals will be to ensure the renewal of contracts and the business impact of our solution is in line with the client’s business objectives.
Support our largest clients in their digital training strategy through the 360Learning platform by building a strong relationship with the HR executives of our clients to develop the usage, adoption & impact of our solution. Given the complexity of Enterprise clients, you will act as a true facilitator to ensure the renewal of the clients by coordinating the different resources and empowering the client with the Enterprise positioning and vision provided by our solution.
Architect and scale the next generation of our global partner ecosystem. This role involves structuring clear, impactful enablement for internal teams, while also building the marketing motions and engagement strategies that elevate our partners externally. You’ll harness AI agents, automation, and data to improve how we deliver partner intelligence and streamline collaboration.
As a Sr Enterprise Key Account Manager, you will be responsible for growing revenue from our existing enterprise customer base while collaborating with customer success to ensure healthy customers that renew at a high rate. You will grow revenue through a combination of inbound and outbound efforts within your account portfolio, highly tailoring your approach to each client, focusing on top accounts, account mapping, and generating valuable conversations across multiple teams.
As Lead Website Engineer of this fast-moving, tight-knit squad, you will shape every stage of development—from concept to deployment; define the technical vision, drive architectural decisions, and ensure our systems remain stable, scalable, and easy to maintain; build and lead our experimentation framework to test, measure, and validate new ideas in a timely manner; and coach talented developers, guiding them through regular feedback, performance reviews…
The Revenue Enablement team is crucial for empowering go-to-market teams. As Head of Revenue Enablement, you will define and execute the global enablement strategy, ensuring sales, customer success, and partnerships teams are equipped to drive growth and deliver a world-class customer experience. This role optimizes the revenue engine and aids in achieving ambitious targets. You will coach a team of three enablement managers.