360Learning

As a key role on the Customer Success Team, you will support our clients in their digital training strategy through the 360Learning platform. You will lead the setup and support for clients across our North American markets during the launch of their new collaborative learning software. Your main goals will be to ensure the renewal of contracts and the business impact of our solution is in line with the clients’ business objectives.

Drive revenue on German speaking markets, with a focus on the mid-market segment. You are committed to learning and perfectly executing our proven sales methodologies to hit your quota and to actively contribute to the German growth strategy and sales effort. The position involves leading opportunities from demo to closing, taking an active part in our responses to requests for proposals, growing your network with HR & training decision-makers, and developing the best sales strategies to close deals.

As Global Head of Support, you’ll lead a globally distributed team across EMEA and North America, scaling support in line with the company’s growth. You’ll own the global support strategy, optimize team structure and operations, and drive continuous improvement in the customer experience. The role involves leading the rollout of AI-driven tools and automation to increase efficiency and improve customer satisfaction. Collaboration with Product, Engineering, Customer Success, and Enablement is key.

Own pipeline creation for the DACH market to speed up 360Learning’s growth. Manage performance and ensure the DACH market hits their marketing and sales targets. This position offers an incredible opportunity to spend nearly a year learning the ins-and-outs of a high-performance marketing org, and to work directly with talented individuals across the entire company.

As a Head of Support, you will be responsible for leading a team rich in our culture of Convexity. Your role will be crucial to significantly impact customer retention, directly influencing 360Learning’s reputation and success. You will lead, mentor, and expand a team of support agents and technical writers, fostering a culture of excellence, accountability, and continuous learning.

You will support our clients in their digital training strategy through the 360Learning platform, leading the setup and support for clients across our UK and German markets during the launch of their new collaborative learning software. Your main goals will be to ensure the renewal of contracts, ensure the business impact of our solution is in line with the client’s business objectives, work closely with the EMEA account management team to ensure client KPIs are met, and create and develop processes to handle a one-to-many approach, reporting and communication processes.

Join 360Learning as a Business Development Representative (BDR) in the DACH team, generating opportunities from top priority accounts. As the owner of these accounts, you'll create business opportunities for DACH Account Executives through inbound and outbound lead qualification. Leverage Sales Development Techniques & tools to engage prospects and play a key role in building a strong sales pipeline. You will qualify inbound and outbound leads and pitch our product to interested prospects.

Generate opportunities from 360Learning top priority, highest potential accounts. As the owner of these accounts, you will be in charge of developing personalized outreach strategies to connect with target personas and transform intent signals into a sales pipeline. Create and qualify cold outbound leads and contact potential customers through cold-calls, email, and LinkedIn.

As a Key Account Manager (KAM), you will play a decisive role in the growth of 360Learning's business, joining a team of 5 KAMs (Mid-market). In charge of around 100 accounts (existing customers from 100 to 2,500 employees), the KAM role is 80% sales oriented, focused on developing your portfolio and generating growth. You will collaborate with Client Success Partners and internal experts to succeed in your upsell and cross-sell actions. Build trustful, long-term relationships.

As Solution Deployment Manager, you will be part of the Implementation team, playing a key role in onboarding new customers. You'll manage implementation lifecycle phases, drive project management, define platform architecture, facilitate integrations, and provide assistance for successful deployment. You will also follow customers' portfolio along their contract to increase product adoption, as well as to deliver Solutions complementary to the Product like platform audits.

Position 360Learning as a key partner in their HR and L&D transformation to both secure strategic accounts and increase ARR. Build deep internal visibility within each client organization by working to be known and trusted not only by existing sponsors but across key functions and hierarchies. Drive use case expansion as a consultative partner, helping them discover, test, and scale new applications of our platform that deliver measurable business impact. Create long-lasting strategic relationships by establishing yourself as a trusted advisor.