Communicating efficiently and effectively with our customers, owning customer communications from initial contact until resolution. Becoming an encyclopedia of knowledge. Working with Product teams to identify issues and offer informed opinions. Continuously identify Help Center content gaps and record knowledge

As a Customer Support Specialist, you’ll be an advocate for Aircall's customers and the heart of Aircall by efficiently identifying, promoting product education, recommending technical solutions and guiding product users through features and functionalities. This role involves working closely with the global support team to ensure that technical issues are addressed and resolved promptly to ensure customer satisfaction.

Join the Service Quality team as a Service Quality Specialist, playing a key role in elevating Spotify’s quality of service by empowering BPO advisors and management teams with insights and skills. You will advocate for users, address root causes, and improve frameworks using agile methodologies. By collaborating, you’ll deliver insights that improve products, processes, and the customer experience.

As a Support Specialist, you will be responsible for handling diverse inquiries within our centralized support system. This role may be positioned within one of three tiers based on your skills and competencies: managing basic inquiries and triaging tickets to managing escalations and cross-functional collaboration. You will work closely with clients, employees, and internal teams to ensure queries are resolved efficiently.