As a Global Escalations Specialist, you will protect the ecosystem, prevent fraudulent activity, enforce terms of service, and improve the Match Group experience. You'll investigate complex escalations, bug reports, and app functionality issues, working with Engineering to resolve them. You'll also collect user feedback on product rollouts and handle sensitive content issues, coordinating with cross-functional partners. This role requires flexibility, adaptability, and strong attention to detail.
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As a Customer Success Manager, you will be the go-to resource for top-tier customers to ensure successful product adoption and retention. This role entails handling clients onboarding, clients retention, and success planning. We are seeking someone who can ensure that our clients receive a great experience while working with us.