Global Head of Support

As a Head of Support you will be responsible for leading a team rich in our culture of Convexity. Support is responsible to serve every front line employee and empower them to accomplish world class delivery. As such, your role will be crucial to significantly impact customer retention, directly influencing 360Learning’s reputation and success. You will analyze support metrics and KPIs to identify trends, address areas of concern, and challenge our 12 month to 3 year roadmap ensuring we are ahead of other top organization in our use of AI and method of support. You will also lead, mentor, and expand a team of support agents and technical writers, fostering a culture of excellence, accountability, and continuous learning. You will ensure the support team is equipped with the necessary training to provide top-notch service.