Remote Customer service Jobs · Coaching

• Lead and develop frontline agents through coaching and feedback.
• Monitor performance against metrics, ensuring quality and accuracy.
• Foster a culture of accountability and support within the team.

Owner is an AI-native system helping local business owners succeed, especially restaurants, by replacing multiple tools with one. With a team in the low hundreds, they consist of top talent from successful SMB software companies and are rapidly scaling to match customer growth.

• Handle inbound client contacts across phone, email, and chat
• Monitor live call center queues and maintain service level expectations
• Coach agents in real time and assist with escalations

The company helps clients navigate service animal and emotional support animal programs through documentation processes. They value supporting people and their animals.

• Provide 1:1 professional coaching to members through virtual sessions using the Mento platform and tools.
• Participate in ongoing training to improve coaching skills and master the proprietary Mento methodology.
• Act as a community ambassador, sharing insights and tools to enhance coaching practices and support the company mission.

Mento provides a coaching platform connecting professionals with experienced coaches for career and leadership development. It is a growing startup fostering a collaborative and mission-driven culture focused on helping people thrive in their jobs.