You will be responsible for supervising and guiding a team of Virtual Receptionists, ensuring they deliver exceptional service while meeting performance targets. Your leadership will contribute to the overall success of our organization by fostering a positive and productive work environment.

Guide U.S. military veterans through the VA disability claims process as a Veteran Coach, providing coaching, mentoring, and education to help veteran clients navigate the complexities of the VA system. Work with veterans via email, phone calls, and video sessions, following a proven, education-based process to support them in receiving the VA disability benefits they deserve.

In the position of Customer Support Supervisor, you will work with the Regional Manager to ensure high performance, support and coach teams, and support regional strategy and process improvement. You will tackle complex service issues, recommend solutions, drive performance through feedback, and bridge communications across teams.

Lead, coach and develop a high-performing team of support agents ensuring that healthcare professionals using Clipboard Health get fast, reliable, and high-quality support. Responsible for driving performance, maintaining high support quality, and fostering a strong team culture. Prioritize customer experience and thrive in a fast-paced environment.

Taking care of clients is at the heart of Alan's business, and User Care Experts are on the frontline to answer members, solve their problems, and offer an amazing customer experience; responsibilities include dealing with member requests, improving processes, coaching junior members, and contributing to various projects.

The Customer Service Trainer will be responsible for training and coaching customer-facing roles within the Accounting Team, primarily accountants transitioning into customer-facing responsibilities. This role will also work closely with the Operations Excellence Team to define, document, and implement Standard Operating Procedures and best practices for customer service.