Deliver white-glove service to institutional clients throughout onboarding and ongoing account management.
Handle time-sensitive custody and settlement operations, resolving client issues proactively and swiftly.
Collaborate with internal stakeholders and provide rotating shift coverage to ensure continuous operations.
Anchorage Digital is a crypto platform that enables institutions to participate in digital assets via custody, staking, trading, and secure infrastructure. Founded in 2017, we are a 600+ person team backed by top investors including Andreessen Horowitz, Goldman Sachs, and KKR.
Turn every customer message into clear, owned, and due-dated work using an internal scoping process.
Reproduce data and metric issues, gather evidence, and resolve directly or hand Engineering a clean, actionable ticket.
Monitor account KPIs, product usage, and trends to identify low engagement, risks, and opportunities for proactive follow-up.
Kairon is the execution layer for healthcare, turning fragmented claims and clinical data into workflows for ACOs and health networks to capture shared savings. We are a seed-stage team of under 10, AI-native by construction, working with live customers managing real patient populations.
Provide accurate and timely customer support across channels while adhering to SLAs and identifying process improvements.
Execute daily operational workflows with precision, proactively flagging inefficiencies and suggesting solutions.
Conduct due diligence on listing applications and maintain positive relationships with customers and partners.
CoinGecko is a global leader in tracking cryptocurrency data, operating since 2014 and serving over 300 million page views across 100+ countries. The company offers remote freelance roles with a customer-centric culture focused on crypto education and operational excellence.