Own the relationship for one to two BPO partners against DoorDash's full Customer Experience performance matrix.
Run performance-management mechanism end-to-end and produce Weekly and Monthly Business Reviews for Director read.
Proactively diagnose and remediate performance issues, and partner with cross-functional teams to unblock partner performance.
DoorDash is a technology and logistics company that enables door-to-door delivery, aiming to empower local economies and go from a food delivery platform to one that delivers any goods. The company is growing rapidly and changing constantly, offering team members opportunities to share unique perspectives, solve challenges, and own their careers.
Scale Airtable Builder Crews by recruiting leaders, developing playbooks, and expanding to new regions.
Drive community engagement across Airtable Community, Reddit, and social channels to boost customer connections.
Improve community operations by building scalable systems, dashboards, and workflows for program growth.
Airtable is a no-code app platform that empowers teams to accelerate critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.
Provide day-to-day support to the Account Management Team, handling order management, delivery coordination, returns, reships, and customer data maintenance.
Serve as a key point of contact for escalations from platform partners, ensuring timely and high-quality issue resolution.
Identify process gaps and help develop initiatives to continuously improve service quality.
Spreetail propels brands to increase their ecommerce market share globally while improving operational costs. It is building one of the fastest-growing ecommerce companies in history.
Optimize global workforce management for pro phone teams and drive strategic improvements to tools and platforms.
Develop staffing forecasts from finance projections and volume trends, and enhance reporting with data and analytics.
Serve as escalation point for production challenges and lead projects to address recurring bottlenecks.
Angi powers the home services industry, connecting homeowners with skilled pros and pros with winnable work. Founded in 1995, the global company has 9 brands in 8 countries and employees worldwide.
Facilitate end-to-end contracting and submission operations during peak period, supporting 100+ new and renewal contracts.
Upload and manage legal contracts in Ironclad, conduct audits, and coordinate provider roster submissions.
Track milestones, surface risks, and ensure accurate deal terms across systems.
Pearl Health empowers primary care providers to succeed in value-based care through technology, financial tools, and expert services. Founded in 2020, the company is backed by top investors and partners with thousands of providers across 44 states.
Own and evolve Affirm's Vulnerable Customers programme, including policy, procedures, and operational frameworks aligned with FCA Consumer Duty.
Design and maintain customer identification and flagging frameworks, including taxonomy, severity classification, and case routing workflows.
Partner with Operations and Training teams to embed VC practices into agent workflows, onboarding, and QA frameworks.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. The company is committed to building lasting partnerships with merchants for long term growth and offers a remote-first culture with competitive benefits including health coverage and time off.