As a Customer Operations & Verification Specialist, you will be the first line of communication and support for both our Sages and Vendors. You will manage all inbound support through Intercom and play a key role in scaling our support systems through thoughtful automation, AI tooling, and a robust knowledge base. This is a detail-heavy, people-centric role that requires empathy, creativity, and a problem-solving mindset.
We’re looking for a sharp, operationally minded Client Success & Operations Specialist who can manage complexity with calm, precision, and empathy. You’ll oversee a large portfolio of 30–60 clients at once, guiding them through our structured 120-day journey. You’ll be the bridge between clients and the internal delivery team—ensuring progress stays visible, expectations are clear, and every deliverable moves on time.
Help franchise owners thrive by building relationships, coordinating solutions, and collaborating across teams. Build trusted relationships with franchise owners while also working closely with colleagues across marketing, training, and operations. Connect with franchise owners, understand their needs, and coordinate support. Contribute to projects such as training programs, marketing reviews, and process improvements.