Remote Customer service Jobs • Operations

As a Care Lead, you will oversee the daily operations of our customer service, ensuring we meet the needs and expectations of our users. Responsibilities include: Operational Excellence, Team Leadership, Strategic Process Improvement, Customer-Centric Culture, and Partner Management. You will report to the COO and maintain a high-performing team, fostering a collaborative, accountable, and growth-oriented environment.

As a Business Coach at AlterCall, your mission is to help founders, entrepreneurs, and executives unlock peak performance and build purpose-driven, scalable companies. You will work directly with our clients and internal leadership team to deliver transformational coaching experiences that integrate conscious leadership principles with proven business growth strategies. Your work will shape mindsets, align organizations, and drive real-world results.

Serve as a subject matter expert in supporting the Care Team and taking a primary role in improving processes that improve the Care Team’s ability to provide high quality, efficient work on the platform. Assist providers by answering questions, solving technical issues, and working internally to solve Care Team problems. Work collaboratively with multiple teams to address provider issues and streamline processes.

Help scale and improve Motion's support engine as the Customer Operations Lead. You’ll handle day-to-day execution (coverage, ticket routing, team performance), and also own the systems that make support run: macros, workflows, QA reviews, onboarding, training, and more. This role is a great fit if you’re high-agency, love fixing broken things, and want to run a core function at a fast-moving startup.