Serve as point of contact for customer laundry service needs, addressing inquiries, concerns, and feedback promptly and professionally. Maintain detailed records of customer preferences, employee roster changes, laundry holds/releases, and feedback to enhance service quality and ensure accurate service delivery. Proactively identify and resolve service issues to maintain strong customer relationships.

Clinical Coordinators play a crucial role in establishing and maintaining a robust operational foundation within our organization, delivering exceptional member experience in all member interactions and throughout all care delivery. They will utilize strong organizational ability and proactively assist in sustainable administrative processes while identifying areas for improvement in operational workflows.

Taking care of clients is at the heart of Alan's business, and User Care Experts are on the frontline to answer members, solve their problems, and offer an amazing customer experience; responsibilities include dealing with member requests, improving processes, coaching junior members, and contributing to various projects.