Reporting to the Senior Manager, Global Customer Service, this role brings to life what great service looks like at Minted, working with frontline reps and contact center leaders, within Minted and with global partners. The perfect fit is someone who loves growing and developing people and understands what it takes to deliver great customer experiences, excited about being part of building a world-class customer service team.
Oversee the ticket management process, ensuring effective troubleshooting and diagnosing of technical issues. Lead the creation of customer-facing help documentation and training resources. Identify opportunities to improve the Support team's processes and set performance expectations. Partner with Product and Engineering to surface customer feedback and advocate for feature enhancements.
As the manager of our Customer Success Moving team you will be responsible for ensuring our moving customers get maximum value from the Yembo suite of products while building and developing the Customer Success Moving team. You will focus on nurturing close relationships with enterprise level clients and creating best in class workflows that optimize client ROI, at the same time you will work on managing and engaging the Customer Success Managers on your team.