As an Associate Team Lead, your role is to act as the right hand of the Team Lead Technical Support to implement the team's vision and mission, as well as guarantee performance and respect for KPIs. You supervise and support a team of several people in the daily operational activity.
Job listings
$20,000–$26,000
USD/year
As a Worker Operations Team Lead, you'll coach your team to provide exceptional customer experience. You will monitor agent performance, provide feedback, and identify performance issues. You will also handle customer escalations and become a product expert to coach agents effectively, ensuring the customer experience remains the focal point.