Associate Team Lead - Technical support

As an Associate Team Lead, your role is to act as the right hand of the Team Lead Technical Support to implement the team's vision and mission, as well as guarantee performance and respect for KPIs. You supervise and support a team of several people in the daily operational activity. Your missions include maintaining individual and collective performance, guaranteeing excellent SLA and CSAT levels, and continuously strengthening the team's productivity. You will also manage the team's schedule in real-time and ensure its availability, manage ticket assignments, manage the performance and coordinate the needs, assist with communication & processes, assist with training and escalate cases.