Remote Customer service Jobs • Prioritization

The Customer Service Representative builds rapport with families, healthcare providers, and insurance companies in a compassionate and efficient manner over the phone. They educate potential families about the evaluation appointment, treatment process, and insurance process, expediting the process for families while maintaining excellent customer service. The role involves handling variable call-volume on multiple queues, averaging 40 to 70 calls a day.

Provide world-class customer experience via email, live chat, and social media. Ensure a seamless transaction process throughout our marketplace. Actively drive resolution of customer issues resulting in customer satisfaction and retention. Maintain and/or improve your team’s Customer Success Metrics. Collaborate, problem solve, and/or strategize with team members in order to identify opportunities for improvements and growth.