Remote Customer service Jobs • Prioritization

As a Customer Support Specialist at Espresa, you will provide prompt and successful resolution of support queries across multiple channels including email, phone, and messaging. You will manage escalations, interface directly with enterprise customers, and maintain high levels of customer satisfaction. This role requires working 9am - 5pm on East Coast hours, Monday - Friday.

FatTail is seeking a Client Success Manager to join our Revenue Operations team. As a Client Success Manager you will act as a consultant to the client, developing a meaningful business relationship and helping to drive adoption and utilization of the FatTail platform. You will stay in tune with the needs of the client so that you can help inform and influence the development of new features, as well as continuously improve the services and support we provide to our clients.

The Client Partnership Associate leverages client partnerships, subject matter expertise, best practice recommendations, and customer service. They identify client needs, craft solutions, and provide excellent customer service as the primary liaison for day-to-day operations and program support with a portfolio of clients. This role manages client tuition policies and partners with various teams to deliver top-notch support.

Lead and evolve our dynamic customer service teams in this leadership role. You will be responsible for overseeing the entire customer support function, spanning from our frontline Tier 1 support specialists to our growing technical support team, developing and executing customer service strategies, and scaling processes and workflows to ensure the delivery of exceptional experiences.

Onboard new Customers (companies, organizations etc) including working with Plan Sponsors and Admin’s to set up their Group Accounts, support platform integrations, organization and plan management. Drive adoption of W4B with our Customers employees, providing instructions and training on GRSP’s, the plan and general financial wellness. Provide ongoing support and expertise on the Wealthsimple for Business platform.