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Judi Health
Judi Health
5 open remote positions
Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. It replaces fragmented, outdated systems with a unified claims processing architecture to drive operational efficiency for millions of Americans.
Salary Distribution
5 of 5 jobs
Open Positions
Conducts outreach to members, prescribers, and infusion providers to facilitate site-of-care transitions and support informed healthcare decisions. Manages case workloads, tracks referral progress, and coordinates with internal and external stakeholders to ensure timely service delivery. Documents activities, identifies barriers, and contributes to process improvements to enhance program effectiveness and member outcomes.
Electronic Medical Records
Customer Service
Microsoft Excel
Analytical Skills
Triage incoming clinical programs calls, schedule consultations, and conduct outreach to prescribers, pharmacies, and members. Manage and maintain drug lists to support clinical programs, including periodic maintenance and ad-hoc updates. Support reporting requirements, monitor claims, and ensure communication among internal and external stakeholders.
Microsoft Office
Customer Service
Project Management
Triage clinical incoming calls and conduct outreach to members, pharmacies, and prescribers. Support operations of clinical programs including pharmacogenomics, MTM, and lower cost alternatives. Ensure customer satisfaction and meet performance metrics while maintaining quality and compliance.
Clinical Pharmacy
Customer Service
Call Center
Managed Care
Handle complex customer inquiries and oversee call center operations, including monitoring performance and resolving issues. Train, mentor, and supervise a team of customer service professionals to ensure growth and optimize performance. Collaborate with other departments to improve processes and enhance the customer experience, while ensuring compliance with policies.
Customer Service
Team Leadership
Problem Solving
Healthcare Experience
Handle incoming calls with professional phone etiquette, triaging issues and resolving concerns promptly. Identify and document member, pharmacy, and medical claims concerns, escalating to appropriate teams. Communicate effectively with internal and external customers to ensure first-call resolution and quality care.
Customer Service
Communication
Problem Solving
Multitasking