The Sr Automation and IT Engineer will be responsible for the operational health and effectiveness of our end user environment, have a key understanding of both Windows and MacOS systems, experience with Unified Endpoint Management (UEM) platforms, and a foundational knowledge of cybersecurity best practices; this role is instrumental in helping us scale and mature our Help Desk and business-wide IT operational capabilities while maintaining a strong security posture across the organization.
Works on a diverse scope of problems, where each issue requires individual analysis of information provided within the tickets. Devises solutions based on limited information and precedent and adapts existing approaches to resolve issues. Uses evaluation, judgement, and interpretation to select the right course of action and escalates to either Tier III or to the Product/Engineering team when necessary.
The NOC Support Administrator will work as part of a NOC team that supplies complete support for all aspects of managed database and application infrastructure operations to a variety of Pythian’s customers as a part of the Global Support practice. You will monitor application performance and system alerts using various monitoring tools, respond to incidents and escalate issues according to established protocols.
Join the Internal IT team, based in Finland, and become a Senior IT Infrastructure Specialist; cooperate closely with the global IT team and other internal stakeholders to ensure the proper level of internal IT services; manage the Microsoft 365 environment, implement security measures, administer Azure/Entra ID, support internal users, manage corporate infrastructure, and drive IT change initiatives.