Be part of a pioneering tech startup that offers SaaS solutions for deployment/lifecycle management of Office and IT equipment globally. Provide technical implementation and pre/post sales support services to Deel IT customers. Lead technical support for our Sales team, key stakeholders and customer base managing devices at Deel.

Provide first-level technical support to end-users, resolving issues related to hardware, software, and network connectivity. Troubleshoot and resolve a wide range of IT problems, utilizing a ticketing system like Jira (ITSM). Continuously seek opportunities to improve IT processes and procedures and coordinate with external vendors to ensure timely maintenance and support of IT systems.

Halcyon is seeking an IT Administrator to provide advanced technical support and ensure the seamless operation of their IT infrastructure by managing devices, identity management, security solutions, and SaaS applications while responding to escalated technical issues as part of a collaborative team.

As a core member of their IT team, you will be the first line of support for end users, ensuring they have the tools and assistance needed to stay productive. Your success in this role will be driven by exceptional customer service skills and a strong understanding of IT best practices. You will play a key role in maintaining daily IT operations and endpoint maintenance.