Remote Information technology Jobs · ITSM

The IT Support Manager is responsible for overseeing and operating the full lifecycle of internal technology used by EFY employees, ensuring stability, security, cost efficiency, and operational excellence. This includes device management (Mac & Windows), SaaS licensing, hardware operations, internal systems, and delivering fast, reliable and high-quality support in a remote-first organization.

This role blends hands-on technical leadership with strategic execution to scale systems, drive automation, and deliver an exceptional employee experience while maintaining a strong security posture. The ideal candidate is a people-first leader who thrives in fast-paced environments, balances operational excellence with innovation, and consistently drives measurable improvements in IT efficiency and reliability.

This role offers the opportunity to lead and scale IT operations across a dynamic, hybrid work environment. You will manage a small, high-performing IT team while ensuring seamless support, system reliability, and security across multiple platforms. The position requires hands-on involvement in IT service management, automation, and process optimization, with direct collaboration across operational, clinical, and technical teams. You will play a pivotal role in supporting organizational growth by implementing IT tools, workflows, and infrastructure for new locations.

As an ITSM / ServiceNow Consultant, you will accompany our customers on their way to modern, efficient and digital processes. You will connect technology, consulting and methodology. Your tasks include moderation and implementation of workshops on process design, optimization and implementation, analysis of existing ITSM-/ESM processes and development of concrete suggestions for improvement, consulting on ServiceNow architectures, best practices and transformation strategies.

We are seeking a hands-on and strategic IT Manager to lead our modern corporate technology function and scale our IT operations. You will be responsible for a distributed team of 6 across multiple offices and time zones, championing a secure and compliant environment, and mentoring a high-performing team.

In this position, you will be responsible for holistic ITSM projects: from analysis and design to rollout and optimization. You will support companies in the digital transformation of their IT & Enterprise Service processes. You will take on the role of Trusted Advisor for customer management and are the central contact person - internally & externally.

WorldStrides is seeking a results driven and service oriented Service Desk Analyst with a minimum 2 years of experience to serve in a demanding customer facing role that includes Service Desk phone support as well as providing onsite deskside support as needed. Strong interpersonal and communication skills are a must and qualified candidates will also display impeccable customer service skills and customer focus.

Looking for new challenges? CI&T is looking for someone who likes working in a team, has a collaborative spirit, and is proactive in helping the team reach new levels. You will be excited to find and resolve the root cause of problems and prevent known issues from recurring, ensuring continuous improvement.

The NOC Support Administrator will work as part of a NOC team that supplies complete support for all aspects of managed database and application infrastructure operations to a variety of Pythian’s customers. You will monitor application performance and system alerts, respond to incidents, and escalate issues according to established protocols, actively participating in customer incidents.

Atuar como ponto de escalonamento principal para a equipe de Suporte Nível 1, lidando com questões técnicas relacionadas ao ecossistema Atlassian (Jira, JSM, Confluence e aplicativos associados). Gerenciar e resolver chamados por meio da ferramenta de tickets, garantindo comunicação clara e eficaz com os usuários finais. Fornecer suporte em configuração de aplicações, gerenciamento de usuários, permissões, fluxos de trabalho e performance.