Remote Information technology Jobs • ITSM

This role involves guiding the enterprise platform strategy, architecture, and innovation roadmap for ServiceNow modules (ITSM, ITOM, ITAM, SPM, App Engine, IRM). The person in this role will bring deep technical expertise in the ServiceNow ecosystem and a strong understanding of ServiceNow modules supporting IT functions. Key responsibilities include architecture orchestration, platform strategy & governance, and executive & stakeholder engagement.

The Digital & AI Governance & Audit Analyst supports the governance, audit readiness, and continuous improvement of IT Service Management (ITSM), Disaster Recovery (DR), and Backup & Restore processes. This role offers a valuable development path for professionals looking to grow expertise in IT governance, service excellence, and regulatory alignment within a global Digital & AI organization.

CSCI is seeking a skilled ServiceNow Workflow Developer to design, implement, and maintain custom workflows within the ServiceNow platform to support the mission of the End-to-End Systems Management Center (E2E SMC). In this role, you will drive automation, streamline change management, and integrate with external tools to enhance operational efficiency across critical logistics and IT service functions.

The Manager, Enterprise Platforms will play a critical role in supporting and enhancing the organization’s enterprise technology ecosystem, leading the development, integration, and optimization of core business systems. This role involves aligning applications portfolio—including ERP, CRM, and ITSM platforms—with the organization’s strategic and long-term operational objectives.

The Tier 2 IT Support & Systems Administrator combines responsibilities of a Tier 2 external support technician with those of an internal IT systems administrator. This role handles a mix of external customer support requests and internal IT support for remote employees, ensuring smooth day-to-day technology operations. Success requires strong problem-solving skills and excellent communication.

Join our team supporting a large, complex government agency where your expertise will help drive mission-critical service delivery and platform innovation. As a key member of our multi-discipline team, you will engage in full lifecycle ServiceNow administration, configuration, and development—delivering secure, scalable solutions that meet evolving business needs.

Arthur Grand Technologies is seeking a Production IT Manager. The role requires strong insurance domain and Azure experience. The candidate should have experience in Change Management, specifically in Azure. Responsibilities include managing IT infrastructure, security, and service management, with a strong understanding of DevOps practices and CI/CD pipelines.

You will lead services delivery execution for all Technology Workflows customers across the US and Canada. You’ll be instrumental in expanding the ServiceNow Technology Workflows footprint, ensuring world-class solution delivery, nurturing deep customer relationships, and maximizing regional growth opportunities. You will develop and execute a comprehensive business plan for Technology Workflows.

This role is responsible for managing and resolving high-impact customer escalations for a premier technology organization, focusing on U.S. Government and strategic enterprise clients. In this role, you will ensure mission-critical issues are addressed swiftly by coordinating cross-functional teams and providing clear communication during high-stress incidents. The role is fully remote and requires flexibility to work outside standard hours, including potential weekends and holidays.

As a Technical Solutions Consultant, you will collaborate with sales teams to understand client needs and propose tailored solutions using ServiceNow ITSM, CSM, and ITOM platforms. You will conduct product demonstrations, design solution architectures, and act as a technical liaison between clients and internal teams during the pre-sales process. The key is showcasing the value of our solutions and enabling successful sales engagements.