Remote Information technology Jobs • ITSM

REDE Consulting is seeking an experienced ServiceNow ITAM+CMDB Architect to lead the design and delivery of scalable, end-to-end solutions, primarily focusing on ITAM, Compliance, ITSM, and Integration. The role requires hands-on architectural leadership, close collaboration with business stakeholders, and guidance for development teams, ensuring secure and technically feasible solutions aligning with industry standards and platform best practices.

You will partner with ServiceNow Platform and Product Business Unit Product Management and Engineering organizations to deliver a transformational AI‑first implementation and adoption experience for ServiceNow’s customers. As a ServiceNow (Product) Solution Architect, you will work with the product, BU, and client delivery teams to design, productize, and pilot Agentic AI‑first setup and implementation experiences. You’ll drive early pilots across ServiceNow’s core product families.

As a ServiceNow Developer, you will support solutioning and development of locally developed applications (LDAs), provide guidance to citizen developers, and lead integrations with external sources. This mid-level role is responsible for managing the movement of ServiceNow components in the CI/CD pipeline, performing custom application development, and supporting ITSM processes.

This remote role is ideal for a senior-level professional with experience managing ServiceNow projects, including implementations across modules such as SCM, ITSM, ITOM, HR, and GRC. The successful candidate will lead Agile and Hybrid Agile projects using the NowCreate methodology, ensuring successful delivery and stakeholder engagement.

This role will oversee key technical projects that enhance our support operations, including incident response processes, customer notifications, and cross-functional initiatives to improve efficiency and communication. The ideal candidate has experience in project management within a technical environment, strong written and verbal communication skills, and a passion for driving process improvements that enhance the customer experience.

We are seeking a seasoned Senior ServiceNow Developer with a strong background in platform development, integration, and digital transformation strategy. The ideal candidate will lead the design, development, and customization of ServiceNow modules to enable and scale enterprise initiatives. This role requires a balance of technical expertise and strategic vision.