Remote Information technology Jobs · ITSM

• Lead the design and implementation of comprehensive ServiceNow solutions.
• Guide the architectural vision and governance of the ServiceNow environment.
• Optimize platform performance and mentor development teams.

Jobgether helps match job seekers with employers using an AI-powered system. They ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.

• Collaborate with clients to gather and analyze requirements and propose tailored solutions.
• Provide guidance on ITSM and ESM best practices using the ITIL framework.
• Configure advanced technical solutions to meet specific client requirements or complex processes.

The Adaptavist Group is a global family of companies focused on teamwork, technology, and processes to help businesses improve. They specialize in enterprise software, tailored solutions, and services across various technology ecosystems like Atlassian, AWS, and Slack.

• Monitor and distribute incoming tickets to ServiceDesk Agents
• Ensure customer service is timely and accurate based on KPIs and SLAs
• Lead and mentor the ServiceDesk Tier I team, fostering a culture of continuous improvement and excellence

J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk. The firm provides a comprehensive suite of services, products, and data that enable clients to navigate complex situations.

Design and implement end-to-end ServiceNow solutions across multiple platforms and modules. Collaborate with stakeholders to define the architectural vision and roadmap for ServiceNow implementations. Provide technical leadership and guidance to development teams.

Derex Technologies Inc specializes in providing IT consulting, staffing solutions and software services.

• Deliver Tier 1 technical support via ticket, phone, and chat.
• Resolve issues involving operating systems, remote access, and software applications.
• Adhere to a monthly rotating shift schedule and participate in a weekly on-call schedule.

Cloudflare helps build a better Internet by running one of the world’s largest networks that powers millions of websites and other Internet properties.

• Translate complex business needs into actionable user stories within ServiceNow.
• Collaborate with solution architects to ensure alignment with business objectives.
• Act as a primary point of contact for business stakeholders.

TELUS Digital delivers transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture as the digital division of TELUS.

This role focuses on building strong relationships between IT and business stakeholders. Manages site services and endpoint solutions, ensuring standardized and secure infrastructure across regions. Key contributor to the global IT Infrastructure Strategy.

We are a global climate technologies company engineered for sustainability, creating sustainable and efficient spaces with HVACR technologies.

The Customer Outcomes Platform Architect is an advisory role, responsible for helping customers establish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes. This role interfaces with the customer across executive, platform owner, enterprise architects and development teams during the selling, structuring, and implementation, and on-going operations related to of ServiceNow solutions. An ideal candidate will have experience working as an enterprise architect with a successful track record in management consulting, (professional services firms or cloud software company), focused on technology strategy, governance, data and solution design.

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.