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Leadership & Team Management:
- Lead a team of Process & Service Owners across different service domains
- Foster a collaborative teamwork environment and promote cross-functional cooperation
- Provide coaching, mentoring, and professional development for team members
Strategic Process Management:
- Define overall ITSM/ESM strategy and framework for Hotel Care
- Oversee the standardization of processes across all Hotel Care functions and regions
- Drive continuous improvement initiatives across service delivery operations
Service Excellence Oversight:
- Ensure end-to-end service delivery excellence across all service domains
- Oversee relationships with third-party service providers and vendors
- Support operational Level 1 and Level 2 Support teams globally
Accor
Accor Tech & Digital drives Accor's technology, digital business, and transformation, with 5,000 talents delivering tech and digital experiences to guests, hotels, and staff across 110 countries. They shape the future of hospitality with intelligence and innovation.