Lead and deliver IT, business systems, and process improvement projects from initiation to completion.
Work closely with senior stakeholders to translate business needs into clear project plans and outcomes.
Provide leadership to the IT Operations / Helpdesk function, ensuring effective support and a positive user experience.
SFG20 is the industry standard for building maintenance, providing services and pioneering technologies that empower people to create and sustain safer buildings. They aim to become the leading authority for built environment maintenance, protecting and enhancing the quality of life.
Support the vision of and commitment to continuous improvement in operational excellence across all activities.
Lead the evaluation of business processes and workflows to identify opportunities for improvement or automation.
Partner with cross functional leadership to prioritize improvement opportunities and support strategic initiatives.
Precision for Medicine is revolutionizing the attack on cancer, helping you harness its power. They combine deep science with deep data from advanced technological platforms, then layer on specialized expertise specialized expertise in the design and execution of targeted, adaptive clinical trials.
Lead complex, cross-functional programs spanning Sales, Customer Success, Professional Services, Data teams and other functional areas
Assess end-to-end processes to identify inefficiencies, bottlenecks, and root causes
Drive adoption of new processes, tools, and ways of working through thoughtful change management
Redwood Software provides automation fabric solutions for mission-critical business processes. They empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control.
Act as a global specialist/lead for hotel business process definition.
Provide 'product expert' technical assistance to developer/level 3 support.
Manage sprints, product planning backlog and scrum events.
Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night. Built on the Shiji Platform—the only truly global hotel technology platform—Shiji’s cloud-based portfolio includes Property Management System , Point-of-Sale , guest engagement , distribution , payments , and data intelligence solutions for over 91,000 hotels worldwide, including the largest chains.
Manage and continuously improve customer support processes, ensuring clarity and adherence to governance standards.
Coordinate improvements to incident and change management processes, including communication and lessons learned.
Monitor and analyze support performance metrics, identifying trends, risks, and improvement opportunities.
Pismo provides a comprehensive processing platform for banking, card issuing and financial market infrastructure. Pismo's 500+ employees are located in more than 10 countries around the world and helps customers innovate and build the next generation of banking and payment solutions.
Own the operational excellence strategy for Customer Care.
Manage and optimize outsourced partner relationships (BPOs).
Design and launch new operational flows.
Hims & Hers is a health and wellness platform with a mission to help the world feel great through the power of better health. They are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal. Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS”.
Partner with stakeholders to define the vision for internal solutions and enhance operational efficiency.
Analyze existing business processes and identify automation and improvement opportunities.
Lead end-to-end internal project lifecycle from requirements gathering to implementation and optimization.
INFUSE is a modern and data-driven digital company. They value initiative and experimentation, fostering a collaborative, innovation-first environment.
Standardize concessions SOPs supporting daily operations and event execution
Translate executive priorities into field-ready operating procedures
Partner with regions to deploy, train, measure, and audit standards
Legends Global is a premier partner to live events, venues, and brands, delivering integrated premium services. With a network of 450 venues worldwide, they host 20,000 events and 165 million guests annually, fostering a culture of respect, collaboration, and bold action.
Drive portfolio performance by improving revenue and market share.
Support new hotel openings and optimize market segmentation strategies.
Influence guest experience improvement through feedback and training engagement.
Choice Hotels International, Inc. is one of the largest lodging franchisors in the world, offering a range of high-quality lodging options. They have 7,500 hotels in 45+ countries and territories and are the hotel company for those who choose to bet on themselves.
Provide guidance to staff to ensure timely, high quality delivery of projects.
Be the focal point for delivery questions or concerns from stakeholders or customers.
Ensure adherence to the Global Services Delivery Framework and operational excellence.
ServiceNow began in San Diego, California in 2004. Today, it stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes.
Own and manage the service catalog and experience-level objectives (XLAs).
Standardize processes for service requests, launches, and communications.
Drive measurable improvements in service fulfillment and customer satisfaction.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Lead, coach, and develop a team of Ops Associates.
Oversee the design and implementation of payor builds or process improvements.
Work closely with the Managers to identify process breakdowns and implement solutions.
Grow Therapy aims to be the trusted partner for therapists growing their practice, and patients accessing high-quality care. They are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients, and have empowered more than ten thousand therapists and hundreds of thousands of clients across the country.
Partner closely with the founders to develop and execute tailored integration plans for new member firms.
Continuously refine and expand Windsor Path’s integration playbook to enable a faster, more consistent experience.
Navigate the human side of change with empathy and effectiveness, remaining attuned to the needs of firm partners, staff, and clients.
Windsor Path, founded in 2024, is a fast-growing ecosystem of premier accounting and tax firms backed by a family office. They accelerate the growth of member firms through talent, technology, and operational infrastructure, preserving their character and autonomy.
Shape, scale, and modernize the firm’s global helpdesk and end‑user support model.
J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk. Our professionals serve as trusted advisors to organizations facing high stakes matters demanding urgent attention.
Act as a subject matter expert and primary point of contact for People SSC processes, programs, and policies.
Lead and execute regional and global projects focused on process optimization, efficiency gains, and delivering a world-class employee experience.
Design, document, and implement scalable business processes that align with global standards and evolving business needs.
City Storage Systems is building Infrastructure for Better Food, helping restaurateurs succeed in online food delivery to make food more affordable, higher quality, and convenient. They are changing the game for entrepreneurs opening their first restaurant all the way through your favorite global quick-service restaurant chains.
Lead role in major incidents and ensure effective communication to stakeholders.
Monitor, control, and support service delivery, ensuring systems and procedures are followed.
Define and track service measures and KPIs to manage the performance of IT services.
RWS unlocks global understanding by growing the value of ideas, data, and content. The company values every language and culture and has a global reach, providing support services to over 7500 end users worldwide, with a dedicated team of over 500 staff across all regions.
Support operational excellence for strategic partners across Canada.
Optimize systems and processes to enhance performance and service quality.
Act as the primary point of contact for external agents and internal stakeholders.
Jobgether is a company that uses AI to ensure job applications are reviewed quickly and fairly. They objectively match candidates to roles and provide a shortlist to the hiring company.
Lead day-to-day ITSM operations, ensuring timely and effective management of incidents, service requests, and problems.
Administer, configure, and support Jira Software, Jira Service Management, and Confluence, including workflows, fields, permissions, schemes, automation rules, and integrations.
Design, build, and deploy automation solutions using Jira Automation, JSM workflow engines, Confluence templates/macros, and related tools.
ISC2 is the world’s leading nonprofit member organization for cybersecurity professionals. They have core values of Integrity, Advocacy, Commitment, Inclusion, and Excellence and their globally recognized certifications provide endorsement of cybersecurity knowledge.
This role focuses on driving operational rigor, governance, execution discipline across the global alliance.
Operating at the intersection of ServiceNow and Deloitte, the manager ensures that partnership operations run smoothly and efficiently.
The manager enables scalable and predictable growth while aligning with strategic priorities.
ServiceNow, founded in 2004, is a global market leader bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.