Manage, support and service assigned accounts with a focus on customer retention.
Oversee the delivery of IT services to clients, ensuring service levels are met or exceeded.
Identify opportunities to increase customer satisfaction and value-add.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Lead end-to-end delivery of NowNext CRM projects, aligning with customer goals and technical requirements.
Develop and maintain project plans, schedules, risk registers, and communication strategies.
Coordinate cross-functional delivery teams and manage project budgets.
ServiceNow enhances workflows with AI-enhanced technology for over 8,100 customers, including 85% of the Fortune 500®. They connect people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Provide guidance to staff to ensure timely, high quality delivery of projects.
Be the focal point for delivery questions or concerns from stakeholders or customers.
Ensure adherence to the Global Services Delivery Framework and operational excellence.
ServiceNow began in San Diego, California in 2004. Today, it stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes.
Lead the IT service desk function so incidents and service requests are logged, prioritized, and resolved within agreed SLAs while maintaining strong customer satisfaction.
Act as the main escalation and communication point between end users, the service desk team, and other IT/service owners.
Manage daily service desk operations, including ticket queue management, workload balancing, shift cover, and monitoring SLAs/KPIs.
Red Cup IT, Inc. aims to provide timely, high-quality IT support and consistently meet service levels. We blend people management, IT service management best practices ITIL-based and continuous improvement of support processes.
Serve as the primary point of contact for customer-facing activities.
Act as a trusted advisor to Army customers, delivering best practices, guidance, and strategic recommendations.
Deliver data-driven quarterly business reviews demonstrating how the platform optimizes human performance.
Ethos aims to improve human readiness by changing how training is developed and consumed. As a Series A startup with over $40M raised, they partner with over 150 enterprise customers across the U.S. military, life sciences, and other sectors.
Review and validate change requests for completeness, risk, and business impact.
Enforce change management policies and procedures, ensuring consistent execution across all change types.
Collaborate with internal teams to understand operational needs and ensure readiness for change implementation.
Jobgether is a platform that connects job seekers with potential employers through an AI-powered matching process. They aim to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.
Own the full lifecycle of complex revenue programs.
Serve as a Subject Matter Expert (SME), providing deep insight and guidance.
Define long-term program roadmaps and manage interdependencies.
Jobgether utilizes an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly. They identify top-fitting candidates and share this shortlist directly with the hiring company, which manages final decisions.
Serve as a thought leader on IT Asset Management (inclusive of hardware asset management, software asset management) and Enterprise Asset Management (EAM) for ServiceNow.
Develop and maintain strong alignment with Product Management and Engineering teams to provide and advocate for product enhancements, roadmap additions and to relay feedback from the field & customers
Create and own programs that enable / train Solution Consultants and Sellers to demonstrate the value of ITAM and EAM
ServiceNow's technology makes the world work for everyone, and their people make it possible. They are an ambitious team of change makers with a restless curiosity and a drive for ingenuity. With more than 7,700+ customers, they serve approximately 85% of the Fortune 500®, and they're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.
Lead and develop a team of Project Managers, ensuring strong project execution and clear communication.
Build and refine standardized project delivery processes and workflows to drive consistency.
Evaluate and optimize the use of systems like ServiceNow for project tracking and reporting.
Coretelligent, founded in 2006, provides managed IT solutions, specializing in cybersecurity and cloud services. They cater to industries like finance, life sciences, and technology, and have a presence across the U.S., emphasizing a culture that values its employees and offers career growth.
Oversee the governance, execution, and delivery of complex IT programs.
Monitor program progress, identify risks, and implement mitigation strategies.
Establish and maintain effective governance structures for the IT portfolio.
Jobgether helps partner companies find the right talent. They use an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against a role's core requirements.
Evaluate performance results and recommend changes.
Provide technical capabilities in program management.
Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly and fairly. They identify the top-fitting candidates and share this shortlist with the hiring company.
Serve as the primary point of contact to ensure customers achieve measurable readiness outcomes.
Coordinate with internal teams to ensure project requirements are met on time and within scope.
Act as a trusted advisor, delivering best practices and strategic recommendations aligned with readiness goals.
Ethos aims to transform training development, consumption, and alignment with business outcomes to bridge the human readiness gap. They are a Series A startup with $40M+ raised, partnering with 150+ enterprise customers across various sectors.
Manage, support and service assigned set of accounts with focus on customer retention, providing daily customer support interactions with the Managed Services Engineers and Consultants.
Identify ways to increase customer satisfaction and increase value-add for customers.
Serve as a stable escalation and contact point for support requests and escalations on behalf of our customers.
Planet Technologies is the nation’s leading Microsoft services provider to the public sector. They have significant experience in deploying business intelligence, cloud services, unified communications, and systems management.
Develop relationships with multiple Program Directors within Government Agencies and Offices.
Oversee client relationship mapping to the account team, orchestrating an account strategy across a broad virtual team.
Serve as the agency's trusted advisor by understanding their business and advising on how ServiceNow can help.
ServiceNow's technology makes the world work for everyone, and their people make it possible. They are an ambitious team of change makers with a restless curiosity and a drive for ingenuity. With more than 7,400+ customers, they serve approximately 80% of the Fortune 500, and they're on the 2021 list of FORTUNE World's Most Admired Companies®.
Work on key strategic projects for ServiceNow, driving actionable recommendations and results.
Help drive the operational cadence of various businesses and functions.
Develop project scopes and objectives, involving all relevant stakeholders.
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations for better work. The company embraces a fast-paced, collaborative, and innovative high-growth environment.
Lead, grow, and mentor a team of Delivery Excellence Managers; own team performance, operating rhythms, and career development.
Establish prescriptive delivery playbooks, templates, and operating standards to ensure consistent, high-quality deployments at scale.
Own end‑to‑end delivery governance across your team’s accounts: kickoff, plan, deploy, go‑live, handoff, and renewal‑readiness.
Glean is the Work AI platform that helps everyone work smarter with AI. With customers across 50+ industries and 1,000+ employees in more than 25 countries, they’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality.
Serve as agency representative for assigned project(s), responsible for a successful execution of the SBTT Program
Be responsible for successful project execution including management of scope, schedule, budget, risk, and contractor performance
Identify, evaluating, and mitigating risks, issues, and opportunities for assigned project(s)
LMI is a digital solutions provider dedicated to accelerating government impact with innovation and speed. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors, helping agencies navigate complexity and outpace change.
The Customer Success Manager acts as an advocate for customers.
You will oversee a portfolio of customers to help them achieve business outcomes and foster adoption.
Ensure customers are technically healthy and obtain maximum value from their investment.
ServiceNow, founded in 2004, is a global market leader bringing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter ways to work.
Develop and implement strategic plans to optimize IT operations.
Identify opportunities for process improvement within IT operations.
Collaborate with stakeholders to align IT initiatives with business priorities.
ServiceNow is a global market leader bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Serve as the central facilitator across the business.
Own the day-to-day project management for SaaS, DaaS, and Managed Services initiatives.
Facilitate cross-functional collaboration between Sales, Product, Delivery, Marketing and Customer Success to align project outcomes and customer goals.
Kodiak Solutions transforms the healthcare industry through cutting-edge, technology-driven solutions specializing in healthcare finance, unclaimed property, risk management, and revenue cycle management. They offer cloud-based systems, automated workflows, and advanced data management tools designed to address healthcare's unique challenges.