Manage, support and service assigned set of accounts with focus on customer retention, providing daily customer support interactions with the Managed Services Engineers and Consultants.
Identify ways to increase customer satisfaction and increase value-add for customers.
Serve as a stable escalation and contact point for support requests and escalations on behalf of our customers.
Manage, support and service assigned accounts with a focus on customer retention.
Oversee the delivery of IT services to clients, ensuring service levels are met or exceeded.
Identify opportunities to increase customer satisfaction and value-add.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
The Technical Account Manager acts as a trusted advisor to customers, ensuring efficient adoption of Palo Alto Networks’ Unit 42 Managed Services. Works closely with CISOs, Security Architects, Security Engineers, and Operations teams to implement best-in-breed Managed Detection and Response & Managed Threat Hunting services. Increases customer satisfaction, value, retention, and expansion of the Unit 42’s security footprint.
Palo Alto Networks is a cybersecurity partner committed to protecting our digital way of life by challenging the status quo and innovating for a safer future.
Act as the primary technical advisor for strategic and enterprise clients.
Lead projects, escalations, and client meetings to ensure ongoing success.
Manage L3 support cases in collaboration with L1/L2 teams.
Jobgether is a platform that uses AI to match candidates with jobs and ensure fair and objective application reviews. They aim to help candidates get their applications reviewed quickly and fairly.
You'll be a trusted advisor to some of our largest and most complex customers, helping them get the most out of Buildkite. Manage a portfolio of high-value, strategic customers, understanding their goals and helping them get value from Buildkite. Be the number one point of contact for anything customer related.
Buildkite's mission is to unblock every developer on the planet by rethinking how software delivery should work.
The Technical Account Manager (TAM) serves as the primary technical liaison post-sales, ensuring customer satisfaction through high-quality, consultative technical support. The TAM helps customers maximize value from the Huntress Platform, troubleshoot product issues, and improve the customer experience. The TAM coordinates with internal Huntress teams to deliver solutions that foster long-term, healthy customer relationships.
Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity.
The Technical Account Manager (TAM) leads clients through the strategic and technical aspects of their IT transformation journey. The TAM develops close relationships with Managed Services clients to understand their business needs, operational and technical challenges. They utilize their technical skillset to help clients achieve the greatest value from AHEAD's services.
AHEAD builds platforms for digital business, weaving together advances in cloud infrastructure, automation and analytics, and software delivery.
Partner with teams to deliver a unified customer experience, aligning execution with objectives and resolving issues efficiently.
Build and maintain strong relationships across all levels of customer and internal organizations, ensuring clear communication.
Coordinate the technical engagement between customer stakeholders and internal teams, ensuring alignment on priorities and deliverables.
Quantum Metric is a leader in digital analytics, helping organizations put customers at the heart of everything they do. The company captures insights from 50 percent of the world’s internet users, supporting nationally recognized brands and has been named to multiple best workplaces lists.
Coordinate new customer activities, ensuring all parties are informed of requirements, deliverables, and timelines.
Act as a primary contact for customers, providing responsive support and addressing challenges from initial contact to deployment.
Partner with Engineering and Product teams to resolve customer issues and develop new solutions, while contributing to documentation and training materials.
Airship helps brands drive revenue growth and customer loyalty with exceptional cross-channel customer experiences through its no-code, AI-powered platform.
Builds and grows relationships with technical staff and senior management.
Partners closely with product management to ensure customer requirements are logged and prioritized.
Ensures that all cases opened for their accounts are being actively worked on toward resolution.
Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, they believe in the transformative power of automation. Their global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future.
Serve as the primary contact for escalated customer support cases, ensuring timely and satisfactory resolution.
Lead cross-functional initiatives to resolve complex issues in high-risk accounts.
Analyze escalation trends to identify systemic issues and recommend improvements to products, processes, and support methodologies.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Responsible for customer requests and tickets within committed SLA response times.
Create, refine, and follow policies and procedures for incident management, escalation, and communication to minimise downtime.
Diagnose and troubleshoot issues using monitoring tools to identify root causes efficiently.
Rocket Science Group is a co-development game studio specialising in multiplayer, platform services, publishing technology, and live operations for PC, console, and mobile titles.
Manage multiple teams of Specialists and team leads.
Actively participate in responses to live service outages.
Deliver regular reporting and MI to track KPIs and monitor performance.
Turnitin partners with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types for over 25 years.
Manage and resolve complex Tier 2 support escalations, including technical issues related to our open API and third-party integrations.
Analyze customer inquiry patterns to identify recurring bugs and platform incidents, and propose improvements to product and support documentation.
Mentor and guide Customer Care Coordinators, serving as an escalation point, product expert, and professional development coach.
PerfectGym is a data-driven, global SaaS company innovating the fitness industry, empowering fitness businesses worldwide using cutting-edge technology.