Perfect Gym

2 open remote positions

PerfectGym is a data-driven, global SaaS company innovating the fitness industry, empowering fitness businesses worldwide using cutting-edge technology.

Benefits Overview 2 of 2 jobs

Sports card (2) Udemy Business (2) Flexible hours (1) Medical (1) Medical care (1) Remote work (1)

Open Positions

Customer Care Manager (m/f/d)

Europe

  • Manage and resolve complex Tier 2 support escalations, including technical issues related to our open API and third-party integrations.
  • Analyze customer inquiry patterns to identify recurring bugs and platform incidents, and propose improvements to product and support documentation.
  • Mentor and guide Customer Care Coordinators, serving as an escalation point, product expert, and professional development coach.

SaaS API CRM Data +1 more