Customer Care Manager (m/f/d)

As a Customer Care Manager, your responsibilities include:

• Managing and resolving complex Tier 2 support escalations, including technical issues.
• Analyzing customer inquiry patterns to identify recurring bugs. You'll propose improvements to product and support documentation.
• Mentoring and guiding Customer Care Coordinators and serve as an escalation point for them.

Your profile should include:

• 3-5 years of experience in a technical customer support or customer care role.
• Strong ability to troubleshoot complex technical issues, including experience with APIs or software integrations.
• Excellent analytical skills and the ability to use data to identify trends and drive decisions.