Your tasks will include monitoring and managing all communication channels (telephone, chat, website). Independently processing customer inquiries, including invoice changes, offer adjustments and menu curation. Processing and resolving customer complaints and carefully documenting the cases. Ensuring fast, professional service and a positive customer experience. Managing and maintaining our profiles on rating platforms (e.g. Trustpilot, Google). Developing a deep understanding of our caterer portfolio and proactively suggesting ways to expand it. Quality checking incoming catering offers and coordination with partners. Creating reports on customer inquiries, complaints and sales activities. Collaborating with internal departments to optimize processes.
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As the FMCG packaging landscape continues to evolve, NIQ’s commitment becomes more important than ever. This role will support the team carrying out various administrative tasks needed to build and maintain great client relationships while providing outstanding customer service. The role will consist of supporting the coordination of our data delivery, key industry insights around sustainability, eCommerce, and other packaging trends.
The Customer Success team at Freshpaint empowers customers to deliver on their goals, prioritizing privacy and data quality, ensuring repeated value that unlocks customer growth through delivery excellence and industry expertise. This role involves managing a high volume of MidMarket customers, focusing on scaled CS motions, and effectively managing risk to drive best-in-class GRR and NRR.
Carrot is seeking a Customer Success Manager to lead a team of Mid-Market Business (MM) CSM III's focused on building strategy and delighting customers. This role will lead and maintain a high-performing team that supports new and existing Carrot customers aligned with the MM segment and grow existing accounts through renewal and off-cycle expansion.
Support the Customer Success team by driving operational excellence through tools, systems, and data. Solve operational challenges, streamlining processes, and creating scalable solutions that enhance both internal workflows and the customer experience. Maintain and optimize core CS systems (e.g. Salesforce, Gainsight) and deliver weekly and quarterly reporting to inform CS strategy.
As a Strategic Customer Success Manager (CSM) you will be a key player within the Vendavo organization, responsible for managing complex, high-value accounts. This role is focused on maintaining and strengthening relationships with senior leaders and decision-makers across various business units and geographies. The Strategic CSM is proactive in driving adoption, value realization and aligning Vendavo’s solutions with the customer’s long-term business strategy.
The Customer Success Manager will play a key role in driving Customer Success, optimisation, and upselling of new business opportunities for customers by qualifying and nurturing customers in our rapidly growing business. Own overall relationships with assigned customers, which include: Increasing adoption, ensuring retention, and delivering satisfaction. Manage customer life cycle & account management – from Sales Handover, Oversee & Ensure Timely Deployment, Consistent Engagement there-on building a Relationship.
As a Customer Success Manager on our HPDH team, you’ll serve as a trusted partner to clients in the Health Plans and Digital Health space, driving engagement and ensuring long-term success. You will act as the main point of contact, aligning client goals with H1’s capabilities and guiding process improvements. You will also build strong stakeholder relationships to drive adoption and share feedback.