You'll play a pivotal role in Olo’s Customer Support and Operations team overseeing all Tier 1 support operations, implementing best practices to improve workflows, streamline processes, and enhance the overall customer experience. You will be responsible for team performance, operational excellence, and customer satisfaction metrics, ensuring our frontline support team is empowered to provide exceptional service.

In this role, you’ll quarterback the relationship with Monte Carlo’s most significant and most strategic customers to help them bring trust to their data by planning and executing enterprise rollouts, navigating stakeholders, defining best practices, articulating value, nurturing expansion opportunities, and collaborating across teams. This role will be fully remote in London, UK.

Case manage client questions and feedback regarding our products and services. Support client base through the onboarding process, ensuring a seamless experience. Analyze client activity and inquiries to identify trends, proactively addressing common challenges and opportunities. Provide exceptional service to our clients and identify opportunities to go above and beyond.

As a Client Success Partner, you will support clients in their digital training strategy through the 360Learning platform, ensuring contract renewals, business impact, and relationship development, managing a portfolio of clients in a high-touch and low-touch mode. Your role plays a key part in the customer success team, you are responsible for the development of the relationship with your clients.