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Guide new customers through the onboarding process, ensuring a positive introduction to CoinGecko’s API service. Build and maintain strong customer relationships with key accounts, acting as their main point of contact. Provide prompt and efficient customer support via various channels and troubleshoot customer issues.
Whippy is seeking a highly organized, relationship-driven Customer Success Manager to onboard, retain, and grow our customers. As a product expert and trusted advisor, your primary focus will be ensuring customers successfully adopt Whippy and maximize their results. This is a high-impact, proactive, and customer-facing role where you will run structured check-ins, drive product adoption, surface strategic recommendations, help customers optimize workflows, and uncover expansion opportunities.
Lead the transformation of NerdWallet’s customer support through AI, redesigning how we resolve customer issues, scale service, and improve satisfaction. Oversee both the strategic vision and day-to-day operations of our customer support organization, guiding it through a period of innovation and growth. Set direction and empower a talented group of customer service professionals and technical specialists to redefine how we deliver support.
Looking for a Customer Success Manager (CSM) leader who can build, coach, and inspire a team of high-performing CSMs to deliver exceptional customer outcomes. You’ll shape how Scribe scales customer success as we continue to expand, from developing playbooks to coaching CSMs through complex customer journeys. Work closely with cross-functional partners in Sales, Product, and Marketing to drive engagement, retention, and expansion across a rapidly growing customer base.