Job Description
As a Customer Success Manager on the HPDH team, the candidate will serve as a trusted partner to clients in the Health Plans and Digital Health space, driving engagement and ensuring long-term success. This role involves aligning client goals with H1’s capabilities and guiding process improvements. The candidate will build strong stakeholder relationships to drive adoption, share feedback, and influence the product roadmap. Additionally, they will manage the onboarding and ingestion of H1 data through cross-functional partnerships and conduct business reviews to track KPIs. This candidate will proactively identify, manage, and escalate risks and oversee multiple cross-functional initiatives across client organizations. The role also requires delivering executive-level summaries highlighting ROI, adoption, and impact.
About H1
H1's mission is to provide a platform that can optimally inform every doctor interaction globally, promoting health equity and building needed trust in healthcare systems.