Principal Customer Success Manager - Strategic

As a Strategic Customer Success Manager (CSM) you will be a key player within the Vendavo organization, responsible for managing complex, high-value accounts. This role is focused on maintaining and strengthening relationships with senior leaders and decision-makers across various business units and geographies. The Strategic CSM is proactive in driving adoption, value realization and aligning Vendavo’s solutions with the customer’s long-term business strategy. Manage highly complex accounts involving multiple solutions, stakeholders, and geographies. Lead efforts to ensure customers are fully adopting and realizing maximum value from Vendavo’s solutions. Develop and implement joint success plans with customers that map out milestones, desired outcomes, and KPIs, ensuring alignment with the customer’s long-term business strategy. Provide strategic guidance and thought leadership to customers by staying informed about industry trends and emerging business challenges. Mentor and coach junior CSMs, providing strategic guidance to help them manage less complex accounts effectively.