Lyra Health

The Revenue Analytics team empowers our customer-facing teams by working cross-functionally with product, clinical research, and member marketing to provide data and insights at scale. The Manager, Data Analytics will lead a team responsible for delivering compelling data-driven stories and strategic insights. This role is for a leader who excels at translating complex data into clear, precise, and actionable recommendations.

The EAP Specialist role will contribute towards clinical and operational protocols that drive high service delivery standards as well as to track and monitor the operational performance of our global partners. The incumbent of this role will also assist in managing global customer complaints and working with the various partners to ensure that the root causes of service delivery failure are identified, and processes are put in place to reduce further challenges and track changes.

Reimagine how millions of people engage with mental health care at Lyra Health as a Staff Product Designer. You will lead design strategy and execution across complex, cross-functional initiatives that shape Lyra’s next-generation consumer experience, driving our vision to infuse AI throughout Lyra’s UX. This role allows you to seamlessly move between systems thinking and pixel-perfect details, connecting micro-interactions to the broader service ecosystem.

This role involves management of a team of Customer Success Managers responsible for key, major or strategic Wellbeing customers. The team lead will provide the team with mentoring, guidance and support including risk management, strategic planning and problem solving. The incumbent will be responsible for ensuring that key issues are escalated to the Director International Customer Success and other departments as appropriate.

Support the Customer Success International Team by focusing on systems and administrative tasks. You will be responsible for efficiency, data, systems, and digital platforms. This role supports the department in ensuring the successful launch and maintenance of customers' wellbeing benefits.

This role supports Lyra Customers as the global subject matter expert for a portfolio of key or major Workforce Mental Health customers, primarily located in the US. The role requires effective remote management with key customer contacts, partners & providers globally. The objective of the role is to ensure customer retention by working collaboratively with the Lyra Customer Success Manager to provide a high quality customer experience.

Support the Customer Success team by driving operational excellence through tools, systems, and data. Solve operational challenges, streamlining processes, and creating scalable solutions that enhance both internal workflows and the customer experience. Maintain and optimize core CS systems (e.g. Salesforce, Gainsight) and deliver weekly and quarterly reporting to inform CS strategy.

As a Content Marketing Manager, you’ll turn buyer insights, solution-focused storytelling, and sharp thought leadership into content that drives demand, powers customer conversations, and builds lasting brand authority. The role involves leading the creation & execution of full-funnel content, partnering cross-functionally with Sales, Customer Success and Growth Marketing teams and developing content that influences win rates, supports renewals and drives pipeline.

The ideal candidate passionately impacts the organization, owns their work, spearheads projects, and mentors others. This role involves building and scaling data infrastructure, designing data warehouses, developing data pipelines, and writing code daily. Responsibilities also include gathering requirements and translating them into technical solutions.