Lyra Health

The Contact Centre Manager will oversee all daily operations of the company's contact centre to ensure maximum efficiency, productivity, and cost-effectiveness. This role requires someone with a strong strategic vision to optimise workflows, technology, and staff performance to meet organisational goals and provide high-quality service.

We are seeking a highly skilled and experienced WFM Manager to oversee and manage all aspects of workforce planning and analytics. The ideal candidate is a highly motivated and adaptable individual who possesses in-depth knowledge of WFM forecasting and capacity planning in a complex front facing & back office omni channel environment and have demonstrated experience. This role plays a critical part in managing strategic planning to ensure compliance to regulatory standards and operational excellence within our organization.

Serves as the critical first point of contact for Lyra clients seeking high-quality mental health care. This is a vital, client-facing role that supports individuals beginning their care journey primarily via phone and chat. Key responsibilities include conducting needs assessments, connecting clients to appropriate care, performing risk triage and escalation to our clinical teams, and answering benefit, product, and technical questions.

The Client Support Specialist will support clients who engage with Lyra, conducting needs assessments, answering benefit, product and technical questions. The specialist will also support HR Managers and Customer Representatives coordinate support for major events and team support.This role will work primarily with clients and will be the first point of contact for clients reaching out to Lyra via phone, chat and email.

The Sr. Manager, Customer Contracting and Implementation is responsible for leading and driving health plan and employer customer implementation initiatives across the organization, ensuring the execution of successful customer contracts and owning the end to end implementation process, including overseeing the successful onboarding, implementation, and transition of new clients into the organization's services.

We are looking for a full-time, California licensed telehealth therapist who is passionate about whole-person, whole family mental health care to join our clinical team. This position reports to a Clinical Consultant in our Pediatric Behavioral Health program. This role is a great fit if you’re a California licensed clinician who enjoys partnering closely with members of the clinical team, including psychiatrists, coaches, nurses, and behavioral case managers.

We are looking for an experienced Senior ML Engineer who is eager to build the tooling and services necessary to deliver ML and generative AI based products that make a significant impact within the organization. The ideal candidate will be enthusiastic about taking ownership of their work, spearheading cross-functional projects, and providing guidance and mentorship to other team members.

Provide high quality solution-focused counselling and information support services telephonically to employees of our client companies. Provide evidence-based counselling support. The role requires a Master's in Psychology or Counselling and active registration with the Professional Regulation Commission (PRC).

You will be a critical member of Lyra's legal team helping to drive vendor contracting and support internal stakeholders to fulfill Lyra’s mission to bring mental and emotional health solutions to large employers across the country. As a vital member of our commercial contracts team, you will review and negotiate contracts with vendors. The ideal candidate will be an experienced contracts negotiator.