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Lyra Health
Lyra Health
16 open remote positions
Lyra Health is the leading provider of mental health solutions for employers, supporting over 20 million people globally. The company has delivered 13 million sessions of mental health care and is known for its transformative care model and collaborative culture.
Salary Distribution
8 of 16 jobs
PTO Distribution
1 of 16 jobs
Benefits Overview
9 of 16 jobs
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Open Positions
Coordinate bimonthly commercial newsletters and localized versions for European markets. Manage LinkedIn scheduling and translation for Lyra's European profiles and B2B campaigns. Serve as main contact for SEO agency and support sales with polished client presentations.
Digital Marketing
Social Media Management
Content Creation
SEO
Manage a team of 6+ and serve as primary operations liaison for the clinical team. Develop and implement SOPs, manage quality assurance metrics, and handle escalated patient cases. Analyze data to inform decisions, support headcount planning, and represent Lyra with external organizations.
Operations Management
Clinical Operations
Data Analysis
Project Management
Stakeholder Collaboration
Execute a seamless new hire experience for clinical staff, including orientation and onboarding coordination. Manage Workday business processes and HR support channels with precision and service-first mindset. Ensure compliance with training, documentation, and offboarding procedures for a distributed workforce.
Workday
HR Compliance
Onboarding
Communication
Google Workspace
Lead a globally distributed IT team managing SaaS environments, macOS endpoints, and security compliance. Oversee core tools like Okta, Google Workspace, and Slack while driving strategic improvements autonomously. Embed a security-first mindset and champion exceptional customer service for internal employees.
Okta
Google Workspace
MacOS
Zero Trust
Lead and mentor a team of Customer Success Associates to deliver exceptional client support and drive retention. Develop and execute strategic account plans for health system partners and executive stakeholders. Collaborate cross-functionally with Product, Clinical, and Data Science teams to advocate for customer needs.
Customer Success
Account Management
Salesforce
Tableau
Oversee the administration team to ensure exceptional and timely customer service. Develop and implement systems for accurate data management and service delivery. Conduct performance management, provide meaningful feedback, and support team growth.
Leadership
Client Service
Communication
Analytical Skills
Computer Literacy
Serve as main point of contact for all cross-functional communications during new customer implementations. Lead technical launch operations, troubleshooting, and systems optimization for seamless client transitions. Collaborate with teams like Sales, Customer Success, and Marketing to refine launch processes and ensure on-time launches.
Project Management
Communication
Salesforce
Jira
Asana
Manage client crises via phone using evidence-based interventions, providing risk assessment and safety planning. Identify and connect clients to ideal treatment options using proprietary software and methods. Independently manage a caseload of complex, multi-need clients, ensuring timely access to care.
Crisis Management
Risk Assessment
Clinical Social Work
Bilingual Spanish
Coordinate work allocation among Lyra’s local providers, clinical consultants, and affiliate networks. Handle data capture, correspondence, and reporting for case events and affiliate records. Support mailbox management, SLA adherence, and financial document processing for commercial operations.
Data Management
Stakeholder Communication
Coordinate and organize webinars, trainings, presentations, and critical incident interventions for clients across multiple European countries. Collaborate with internal and external stakeholders, including the international headquarters in England/South Africa. Ensure quality control of training materials and provide administrative support via chat and email.
Organization
Customer Service
Coordination
Google Workspace
Multilingual
Serve as the primary relationship and strategy owner for large, multi-national employer partners. Advise and lead employer partners to define and execute their mental health and wellbeing strategy using data-driven storytelling. Craft clear, succinct business reviews that demonstrate value and return on investment.
Customer Success
Strategic Advisory
Data Analysis
Project Management
Healthcare
Partner with Customer Success Managers on international service delivery for Workforce Mental Health customers. Serve as subject matter expert on global nuances, resolving inquiries and leading international agenda items during customer meetings. Proactively monitor account risk, develop mitigation strategies, and coordinate with internal teams and global networks.
Customer Relationship Management
Project Management
Cross-functional Collaboration
Negotiation
Problem-solving
Serve as primary relationship owner for Strategic employer customers, driving engagement and retention. Partner with marketing to develop engaging campaigns and workshops for customers. Collaborate internally with product, clinical, and data science teams to resolve customer issues.
Customer Success
Project Management
Communication
Collaboration
Healthcare
Define and deploy field-ready sales and provider engagement playbooks for Enterprise Sales and Customer Success. Standardize the sales journey, drive pipeline hygiene, and identify deal friction to improve conversion. Equip teams with essential tools and strengthen the value story by partnering with Marketing.
Sales Enablement
Proposal Management
Cross-functional Collaboration
Strategic Planning
Support the clinical team with administration of cases, including creation, distribution, and follow-up of case progress and status reports. Monitor administrative accuracy of new cases and assist with processing invoices for clinical interventions. Collaborate with internal and external stakeholders to ensure accurate case documentation and efficient processes.
Administration
Excel
Bookkeeping
Time Management
Communication
Be the Snowflake and dbt expert, guiding best practices and making key design decisions for a new multi-dimensional data model and data warehouse. Build and maintain pipelines to ingest data from Salesforce and other sources, and transform data using dbt with Medallion architecture. Work closely with the Business Intelligence team to monitor and implement enhancement requests for the data warehouse to meet stakeholder reporting demands.
Snowflake
Dbt
SQL
Python
Airflow