Lyra Health

As a Care Navigator, you’ll manage crises, provide in-the-moment phone support to clients with complex behavioral health issues, ensure client safety, and connect clients to high-quality, evidence-based providers and facilities. This position focuses on supporting clients in connecting to care and does not involve providing in-person services or therapy. The role improves access to the highest quality mental health care for clients when they need it most.

Lyra Health is looking for a Customer Success Manager who is energized by engaging with customers, building relationships, strategy and overall delivering results. This role will be a great fit for you if you are a doer; you are passionate about making a difference, comfortable with ambiguity, and are naturally collaborative.

The Intake Clinician’s primary role is to provide high quality and professional solution focused counselling and information support service to employees of client companies telephonically in Malaysia. The role is a permanent full time position and would be working from home. The position of the intake clinician is a night shift position that allows for Working From Home, with 12 hour shifts between 19:00 (7pm) to 07:00 (7am).

Be part of a team working on building machine learning and generative AI powered solutions, create the necessary backend infrastructure to enable scalable, resilient and highly performant solutions, build services that expose machine learning and AI based products, and deploy and manage various applications in production.

Manage complex cases, provide expert clinical review, and act as a subject matter expert for evidence-based care within our international partner provider network. Ensure that Lyra Global service users receive the highest quality, professional, and effective mental health care. Manage a caseload from initiation through resolution, including continuous monitoring and follow-up of relevant documentation.

As a Lyra DBT Therapist, you’ll provide individual DBT and DBT skills groups via live video to adult clients. You’ll also assign DBT-relevant digital lessons, videos, and assessments to your clients to enhance learnings and monitor outcomes between sessions. Lyra's clients come from a multitude of backgrounds and experiences, and have varying needs and abilities, and Lyra strives to continue to meet their unique needs by delivering culturally responsive care.

The Client Support Specialist will support clients who engage with Lyra seeking high-quality outpatient mental health care primarily via phone and chat, conducting needs assessments, answering benefit, product and technical questions. This is a high volume full contact center environment, requiring focus on calls and chats. Lyra will provide extensive training on how to support our members and meet them where they are in their care journey.

Lyra Health is seeking a Finance Manager to join our growing Finance team, reporting to the Director of Financial Planning & Analysis, responsible for integration & strategic initiatives. This position leads financial planning, budgeting, forecasting, and strategic analysis to support and drive business performance of a newly acquired entity, partnering with cross-functional teams to ensure financial alignment, identify and track synergies, and drive cost optimization and revenue growth.

This is a full time, remote working role that can be worked anywhere across South Africa. You will facilitate payment of staff salaries monthly on an international basis, assist with payroll administration tasks and employee payroll queries. Ensure records on the payroll platform are accurate and prepare monthly reporting for statutory requirements.

The Business Development Manager will create and implement effective sales strategies and deliver overall sales targets within the UK and Republic of Ireland. This role involves engaging with internal and external stakeholders, generating new business revenue, identifying market trends, and building a sales pipeline aligned with the business strategy.

Apply clinical knowledge and expertise to support the development of Lyra’s AI tools, as part of a highly skilled and collaborative team with an established track record of cross functional collaboration for the development of clinical technology. By directly reaching hundreds of thousands of clients, your work on developing clinical AI tools will help create meaningful positive change on a large scale. Your work will include selecting and developing comprehensive sets of clinical scenarios, writing sets of gold standard responses to specific clinical situations, evaluating AI responses, synthesizing areas of improvement and cross functional collaboration with other teams to support the development of AI tools.