Senior Global Account Consultant South Africa Go-To-Market

This role supports Lyra Customers as the global subject matter expert for a portfolio of key or major Workforce Mental Health customers, primarily located in the US.  The role requires effective remote management with key customer contacts, partners & providers globally.  The objective of the role is to ensure customer retention by working collaboratively with the Lyra Customer Success Manager to provide a high quality customer experience.  Additional responsibilities include risk management, portfolio growth, administration, and financial management of allocated accounts. Flexibility will be essential as the role includes occasional after-hours requirements in the evenings. Customer relationship management includes working with the Customer Success Manager (CSM) on all International activities for key Workforce Mental Health customers and serves as the customer's main point of contact. Proactively identifies and monitors International risk, and partners with the CSM to develop and implement mitigation strategies to ensure optimal member experience. Provides a global perspective to support the CSM in strategic planning and developing customer strategic objectives.