As an Associate Conversational Consultant at Glia, you will assist new and post-launch Financial Institution clients in optimizing their conversational experiences using Glia's platform, addressing challenges, shaping customer experiences, and fostering partnerships. You will review websites, configure virtual assistant responses, guide clients, and collaborate with Glia's product and engineering teams.

As an experienced Customer Success Manager working with K-12 customers, you will retain the account, help grow the account, and increase Instructure's market presence. This position will focus specifically on supporting Parchment customers and provide exceptional customer service to maintain strong relationships. The role involves managing renewals, capturing leads, and traveling to meet customers onsite (30-40% travel).