Collaborate with customers to help them achieve their security goals.
Build strong relationships that turn customers into advocates.
Identify potential risks to customer success and implement mitigation strategies.
Critical Start is a cybersecurity company dedicated to stopping breaches and simplifying security. They deliver 24x7 AI-accelerated detection, investigation, and response across IT and OT, helping organizations outpace evolving attacks with faster response and measurable risk reduction.
Own GRR and NRR performance, drive renewal execution and expansion strategy, and forecast renewal pipeline.
Develop 3-year value expansion plans for strategic accounts, technology stack alignment and managed services growth.
Build and mentor Customer Success / Account Management team, define performance metrics and accountability standards, and hire and scale the team as recurring revenue grows.
On Call Computer Solutions is a defense-focused compliance and managed I.T. services company. They are seeking a mission-driven Director of Customer Success, and are rapidly expanding with a need to focus on retention and expansion to drive growth.
Serve as a key advisor to customers, using a blend of 1:1 and 1:many approaches to maximize impact and engagement.
Leverage email campaigns, calls, and a shared inbox to anticipate and address customer needs, ensuring they achieve their security and compliance goals.
Enable customers to become self-sufficient Vanta advocates by guiding them through challenges, value realization, and retention.
Vanta helps businesses earn and prove trust by continuously monitoring and verifying their security. They empower companies to practice better security with ease. Vanta has a kind and talented team, and they appear to value diversity and inclusion.