As a Customer Success Manager (CSM), you will manage a portfolio of SaaS vendor clients while building trusted relationships with stakeholders. You will act as a Sagetap product expert and resource for stakeholders, helping deliver the voice of the customer to internal teams. A CSM will manage a variety of projects that will have direct and indirect impact on customers.
As a Scaled Customer Success Manager at Chainguard, you will design and execute automated, data-driven strategies to support customers at scale throughout their journey. You’ll focus on building systems, playbooks, and digital engagement models that enable customers to successfully onboard, adopt, and realize value in a digital model. This role is ideal for someone who thrives on creating efficient, repeatable processes that empower customers to succeed through proactive, self-service, and tech-enabled touch points.
As a Customer Success Manager, you will be the post-sales primary point of contact for our customers and responsible for taking lead on customer engagements across onboarding, implementation, and adoption, partnering with Solutions Architects, Technical Support, Product Management, Engineering and Sales to ensure successful customer onboarding and support.