The Director of Customer Support will lead and scale our global Customer and Product Support organization, ensuring world-class experiences for Red Canary customers by overseeing technical support operations, strategy, and execution, driving efficiency, quality, and customer satisfaction across all support interactions.

The Onboarding Specialist I role is integral in establishing and maintaining relationships with clients through their onboarding process. You will communicate directly with clients, through phone, video conferencing and email deliver a successful onboarding experience. You will work closely with our Cybersecurity and Product teams to ensure a flawless experience with BlackCloak.

As a Customer Success Manager, your role is vital in maintaining the satisfaction and success of our customers as they leverage the power of our flagship product, NodeZero. This position requires a background in cybersecurity, a customer-first mindset, and a talent for fostering strong relationships.

Seeking a proactive and customer-focused Customer Success Manager. Responsible for ensuring the successful onboarding, adoption, and ongoing satisfaction of customers. You will work closely with the sales, product, and support teams to deliver exceptional customer experiences and drive long-term customer retention and growth.