Source Job

• Own and manage a portfolio of parent enterprise accounts.
• Serve as the primary strategic advisor and trusted partner for accounts, driving retention and growth.
• Coach and mentor a team of Customer Success Managers on account strategy and growth initiatives.

Aspire.io is the world’s first word-of-mouth commerce platform. They leverage a brand’s ambassadors, influencers, affiliates, customers, user-generated content, and social ads to accelerate marketing results. Aspire has served household names and paid out $100M to creators around the world.

• Lead and develop a team of Customer Success Managers.
• Drive operational excellence in onboarding, engagement, and renewal processes.
• Build executive relationships with key clients and ensure alignment on business goals and care impact.

Spring Health aims to revolutionize mental healthcare by removing barriers to access. They partner with over 450 companies and serve 10 million people, providing tailored mental health through their clinically validated technology.

• Own client activation and onboarding - become a Hubstaff subject matter expert and guide new customers from deal close through successful adoption. Lead live onboarding sessions, follow-ups, and check-ins to ensure customers realize time-to-value quickly.
• Manage ongoing customer relationships - track progress toward customer goals, and proactively drive retention and growth across the SMB segment.
• Be directly responsible for Gross and Net Revenue Retention (GRR & NRR) across the SMB segment. Whilst most of our SMB segment is self-service, you will likely monitor renewals and the associated payments process, highlight opportunities for expansion and upgrades, and monitor at-risk account indicators, ensuring Hubstaff’s customers are retained and set up to grow with us.

Hubstaff helps organizations around the world optimize productivity and workforce operations. Trusted by 95,000+ businesses, our platform powers time tracking, team management, project insights, and payroll automation. We’ve been a remote-first company for over a decade and we’re on a mission to help distributed teams work smarter, not harder.

• Maintain a revenue base by managing retaining and expanding a book of business
• Build strong relationships with your assigned customer portfolio and support them as their the key contact and advocate
• Drive upgrade revenue from deep understanding of customers’ business and goals to identify opportunities for product feature adoption and expanded usage

Qualio is a unified quality and compliance management platform that helps regulated organizations get products to market faster with reduced risk. The Qualio team is all-remote, and distributed across North America, Europe and Australia.

• Execute foundational customer success strategies to ensure customer satisfaction and drive product adoption.
• Build and nurture strong customer relationships, providing proactive support.
• Drive measurable outcomes such as improved customer health, retention, and satisfaction.

Tenable is an Exposure Management company helping organizations understand and reduce cyber risk. They support 65 percent of the Fortune 500, 45 percent of the Global 2000, and large government agencies with a culture of belonging, respect, and excellence.

• Lead and develop a team of quota-carrying Account Managers.
• Own team performance against Net Revenue Retention (NRR).
• Partner closely with MSPs as a trusted advisor.

Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise-grade cybersecurity products.

• Partner with sales and implementation to support onboarding and adoption.
• Form deep relationships with customers and serve as a trusted advisor.
• Identify upsell opportunities by understanding customer goals.

Verifiable is a credentialing and network monitoring platform that helps healthcare organizations optimize operations with fast verifications and stay compliant. They are a fast-moving, early-stage team of almost 150 employees that values impact, ownership, and follow-through.

• Serve as the primary post-sales relationship owner for a portfolio of enterprise-level customers.
• Act as a strategic partner to your customers, understanding their business goals and proactively driving outcomes.
• Collaborate closely with Account Executives to build strategic account plans, support expansion opportunities.

Energy Exemplar's mission lies in 'Empowering Transformative Energy Decisions'. Their award-winning software portfolio encompassing the modeling and simulation platform PLEXOS®, Aurora, and Adapt2, is trusted by innovative organizations across the globe. They are a fast-growing global team that values ownership, integrity, and innovation.

• Own a portfolio of enterprise accounts with a long-term, growth-oriented mindset
• Establish quarterly cadences that drive alignment, adoption, and momentum
• Build and execute strategic account plans focused on expansion, retention, and revenue impact

Cypress aims to make software testing faster and more reliable, improving the efficiency and quality of software development. With a culture rooted in passion, collaboration, and curiosity, their fully remote team is on a mission to positively impact the developer community.

• Lead a growing team responsible for driving expansion and retention within our CMRL customer base.
• Maximize Net ARR through a dual focus on upsell/cross-sell growth and strategic renewals.
• Deliver an exceptional customer experience from first sale through renewal.

Motive empowers people who run physical operations with tools to make their work safer, more productive, and more profitable. Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries.

• Own onboarding for new customers (non-technical), in close partnership with Solutions
• Lead success planning per account, aligned to customer goals and use cases
• Serve as the primary conduit for customer feedback into Product

GGWP builds AI-powered systems that help games and online communities stay safe, healthy, and scalable. Our platform supports real-time moderation, sentiment and behavior analysis, and operational tooling used by leading studios and platforms worldwide.

• Collaborate with customers to help them achieve their security goals.
• Build strong relationships that turn customers into advocates.
• Identify potential risks to customer success and implement mitigation strategies.

Critical Start is a cybersecurity company dedicated to stopping breaches and simplifying security. They deliver 24x7 AI-accelerated detection, investigation, and response across IT and OT, helping organizations outpace evolving attacks with faster response and measurable risk reduction.

• Manage strategic customer accounts, ensuring value retention and driving growth.
• Foster trusted customer relationships, lead business reviews, and identify upsell opportunities.
• Enhance customer satisfaction and drive adoption of innovative technology solutions.

Jobgether uses an AI-powered matching process to ensure your application is reviewed. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Serve as the primary contact for a portfolio of 50 customers, fostering trust and building strong, long-term relationships.
• Develop and execute tailored success plans to support customers in achieving their goals.
• Identify opportunities for expansion and upsell within the portfolio by aligning customer needs with additional products or services.

Eltropy aims to revolutionize financial service access by enabling secure and compliant digital engagement for financial institutions. Their platform enhances operations, engagement, and productivity for Community Financial Institutions through integrated communication technologies.

• Work with an established client base and be responsible for growing revenue through these accounts using our industry-leading solutions.
• Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle.
• Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews.

Keeper Security is a leading cybersecurity software company that protects thousands of organizations and millions of people in more than 150 countries. It delivers a powerful zero-trust and zero-knowledge solution built to meet the stringent requirements of public sector IT environments.

• Own successful onboarding and expansion delivery across all customers
• Lead executive-level escalation conversations
• Hire, coach, and develop implementation managers and solutions architects

GoodTime is the leader in complex interview scheduling automation for enterprise talent teams. Built for scale, their platform handles the complexity others can’t. They operate with a culture of autonomy, accountability, and collaboration.

• Act as primary customer success contact for assigned customer portfolio
• Drive adoption of newly released features and analytics tools
• Forecast renewals and expansion revenue accurately

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Serve as a dedicated strategic advisor to a smaller, high-impact book of business.
• Act as the primary point of contact for strategic customers, ensuring a seamless experience across onboarding, adoption, and renewal.
• Identify and nurture expansion opportunities through consultative conversations and strategic planning.

Granicus provides technology and services that empowers government organizations to create seamless digital experiences. They have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers.

• Own customer outcomes across a portfolio of accounts.
• Lead strategic planning sessions and business reviews.
• Lead customer onboarding, adoption, and engagement milestones.

AvaSure is revolutionizing healthcare with cutting-edge virtual care solutions that protect patients and empower clinical teams. They foster a collaborative culture where innovation thrives and every team member is valued.

• Drive post-sales success by aligning ServiceNow’s offerings to customer goals and fostering strong relationships with C-Level executives.
• Partner with Account Executives to create integrated strategies, delivering long-term value and mitigating risks to ensure success.
• Establish clear success metrics, fostering innovation, continuous learning, and strategic alignment to meet and refine business transformation plans.

ServiceNow, founded in 2004, provides AI-enhanced technology solutions. They have over 8,100 customers, including 85% of the Fortune 500®, offering a cloud-based platform connecting people, systems, and processes to improve organizational workflows.