Granicus

Resolve customer care and deal with escalations coming from customer cases or customer facing teams from Granicus. Coordinate effort and response, identify systems and procedures issues and drive positive action for change and resolution on behalf of Granicus customers. Provide enhanced support to Government Experience Cloud Services customers.

Provide technical services for the Customer Support and Implementation Teams, including front end web design, web and forms, template design, reports, internal tool, and business workflow configurations. Develop, implement, and maintain front end applications using HTML, CSS, JavaScript, JQuery, and SQL while meeting project deadlines. Create customer HTML forms, workflows, customer displays, manage configurations, and maintain document templates.

The Technical Support Representative provides valuable insight for solving problems with knowledge of software configurations, online payment system integrations, relational databases, scripting, web applications, networks and general knowledge of internet communication protocols. They are master troubleshooters who provide high-quality technical support for Granicus software services.

As an Experience Partner, you'll be a CX practitioner and delivery expert, developing comprehensive experience proposals across Granicus services, technology, and data solutions. You'll maintain executive relationships with customers, act as the main point of contact, offer proactive advice, and drive customer success by identifying and aligning programs to improve CX outcomes.

Granicus is seeking a Technical Product Manager to join our Operations Cloud product team, focusing on platform technology. The ideal candidate will collaborate with cross-functional teams to align on the vision for the Operations Cloud components, drive technology choices, and support product consolidation. The person in this role will define and analyze metrics to determine the success of Operations Cloud solutions and influence the platform direction.

The Sales Operations Analyst will support sales leaders through data-driven decision-making and insights, involving Salesforce dashboards, sales pipeline review, and data cleanup, partnering with sales leaders to analyze data and enhance sales performance in a software or SaaS environment.

Play a critical role in planning and leading special projects internal to Granicus for the Customer Experience Services Team. Responsible for ensuring that special projects are delivered on time, within scope, and aligned with strategic objectives. Influence cross-functional teams, manage stakeholder expectations, and maintain a focus on delivering value.

Support the calculation, analysis, and reporting of sales commissions across the organization interacting with Sales, Finance, and HR teams to ensure timely and accurate commission payments and help improve existing processes by maintaining and updating an incentive compensation management tool.

This Software Engineer three role at Granicus is for developers early in their careers who are looking for a fun, supportive, and fast-paced environment to grow their skills and contribute code to production systems. The Software Engineer three role will be expected to take on leadership roles in the maintenance of automation test suites and work on production code. All Granicus Software Engineers are expected to contribute to the broader Granicus technology organization.

Manage complex mission driven projects for public sector clients, owning the project scope, timeline, and budget. Responsible for coordination of cross-functional teams to best serve Granicus customers, overseeing quality assurance, execution, delivery, reporting and contract compliance for all project deliverables. Leverage company standard processes and tools for executing, tracking, and billing projects. Serve as an innovator to strengthen the value of Services projects and to expand offerings.

As an entry-level administrative position, under the supervision of the Manager-Renewals, you will be responsible for managing and closing a predetermined set of existing client accounts in a timely and efficient manner. Working with Finance, Sales and Legal teams as necessary, you'll secure subscription renewals, and process contract documentation and purchase orders.

As a Senior SRE, you will play a pivotal role in ensuring the reliability, scalability, and performance of our services. You will lead efforts in building and maintaining a robust infrastructure, automating processes, and guiding the team to implement best practices in site reliability.

As a Senior Solution Advisor at Granicus, you'll lead strategic presales efforts, delivering impactful “Art of the Possible” and Vision Demonstrations. You will shape early-stage opportunity direction in a fast-paced sales environment, ensuring solution messaging resonates with clarity and confidence. This role is ideal for individuals experienced in storytelling, stakeholder alignment, and cross-functional collaboration, excelling in dynamic sales environments.