- Manage projects for public sector clients, overseeing scope and timelines.
- Serve as a trusted advisor, anticipating customer needs based on data.
- Coordinate across teams to optimize customer service delivery.
Granicus
15 open remote positions
Granicus is dedicated to transforming the Govtech industry by uniting governments and their constituents through technology. With 25 years of experience, they serve 5,500 federal, state, and local government agencies, empowering stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada.
Salary Distribution 1 of 15 jobs
$110,000
Min
$110,000
25th
$110,000
Median
$110,000
75th
$110,000
Max
Open Positions
- Responsible for recruiting, hiring and training technical support teams across our worldwide locations.
- Coach team members and foster a culture of inclusion and commitment to personal and professional growth.
- Take responsibility for providing time critical updates via our status page and support portal for critical incidents, maintenance windows or product releases.
- Manage a portfolio of mid-tier clients across the full customer lifecycle.
- Lead implementation coordination, and ensure long-term client success through strategic engagement and program reviews.
- Proactively identify opportunities for improvement and expansion.
- Provide production support on a shift according to the team on-call roster.
- Work on the customer and internal engineering/implementation team raised tickets while not on-call for production support.
- Continuously monitor the health and performance of our services, systems, and infrastructure.
- Provide and maintain detailed technical documentation on complete Database Lifecycle Management.
- Experience tuning the database infrastructure to optimize Database performance.
- Evaluate the impact of industry trends to our database standards.
- Recruit, hire, and train high-performing technical support teams across global locations.
- Oversee support delivery for one or more product suites, ensuring contractual coverage.
- Foster a culture of inclusion, growth, and accountability within the team.
- Drives the cloud and platform roadmap across teams, aligning execution with best practices.
- Translates strategy into epics and stories, managing cross-team dependencies.
- Collects key performance indicators of agile teams, presenting these to leadership.
$100,000–$110,000/yr
- Own discovery and solution design for opportunities.
- Facilitate structured pre-sales discovery sessions with government stakeholders.
- Design and deliver value-based solution presentations aligned to agencies’ mission.
- Drive new revenue across assigned territory.
- Manage territory and build relationships with municipal governments.
- Position Granicus as preferred partner for operational, communications, and digital services.
- Review and validate AI-generated responses, knowledge articles, and case resolutions.
- Create, test and validate automated workflows across Salesforce Service Cloud, Jira, and Wrike.
- Analyze CSAT, NPS, and case resolution data to identify trends and quality issues.
- Partner with stakeholders to understand business objectives and translate them into analytical problems.
- Design, build, and maintain Power BI dashboards and reports for performance management and strategic planning.
- Contribute to data pipeline design within Microsoft Fabric, ensuring data quality and reliability.
- Drive design, development, and delivery of cloud‑native, distributed systems.
- Mentor full‑stack and quality engineers, shaping engineering culture.
- Develop high‑quality services using Java/Spring Boot or Python microservices.
- Field complex/escalated issues for high value or critical clients.
- Troubleshoot audio/video hardware and audio/video signals.
- Work directly with clients on the phone to troubleshoot hardware and cabling at client’s location.
- Lead a team of 3–4 UX professionals, including product designers, researchers, and design system specialists.
- Partner with Product Management and Engineering to scope, sequence, and deliver product outcomes, aligning on product vision and strategy.
- Coach and support designers through feedback, growth planning, and daily unblockers.
- Generate high-quality, sales-ready pipeline by identifying, engaging, qualifying, and securing discovery meetings.
- Play a critical role in expanding Granicus’ footprint by partnering with Field Sales, Marketing, and Revenue Operations.
- Build and execute a territory plan aligned with assigned Field Sales partners, generating pipeline through inbound lead qualification and strategic outbound prospecting.