Define and execute the global customer service strategy, including tiered support models and regional structures.
Oversee platform implementation and integration with order management, fulfillment, and Google Photos ecosystems.
Lead global operations, manage vendor performance, and drive continuous improvement in customer experience.
Fujifilm North America Corporation provides imaging, electronic imaging, optical devices, business innovation, and industrial products. The company is part of Fujifilm, a global organization with over 70,000 employees, offering a collegial culture and flexible work environment.
Lead and develop a team of Tier 2 Customer Support Specialists through coaching, training, and performance management.
Monitor team performance against CSAT, response times, and QA scores, using data to drive improvement.
Serve as a bridge between frontline support realities and leadership, translating strategic goals into actionable plans.
Spectora is the leading SaaS property inspection platform that helps inspectors build and scale successful businesses. With a decade-long track record, the company touches about half of all property sales in the US and fosters a high-energy, humorous culture with a team that values growth and both IQ and EQ.
Strategically lead a global team of Account Managers to ensure successful management of a book of business from contract signing through implementation.
Collaborate with internal resources to recruit, develop, and manage a high caliber workforce while identifying upsell opportunities to increase profitability.
Coach team members to enhance client relationship skills and their understanding of customers' business and benefits issues.
ComPsych is the world's largest provider of mental health services and GuidanceResources for life, offering personalized and fully integrated programs including behavioral health, absence, and wellness journeys. Serving over 163 million individuals across 200 countries, 40% of the Fortune 500 choose ComPsych for their mental health needs.
Own a portfolio of top tier accounts, driving retention (GRR) and growth (NRR) through strategic account management.
Articulate business value and build forward-looking account strategies to identify risks and expansion opportunities.
Use AI-generated signals to prioritize work and travel approximately 20% of the time for customer meetings.
ClickTime is a recognized leader in time management software, serving thousands of enterprises, nonprofits, and governments worldwide. The company is bootstrapped, profitable, and has tracked over $210 billion worth of employee time, with a remote team across the United States.
Lead and coach a high-performing team of Account Managers to drive client retention and growth.
Drive consultative sales strategies, including renewals, upsells, and cross-sells to deliver measurable business outcomes.
Use data and analytics to guide account strategy, monitor client health, and inform strategic decisions.
Lightcast is a global leader in labor market insights, working with partners across six continents to drive economic prosperity and mobility. They are an equal opportunity employer with offices in the US, UK, Europe, and India, committed to diversity and inclusion.
Design and execute a comprehensive internal communications strategy to support business goals and culture.
Act as a primary advisor to leadership, crafting messaging for All Hands, memos, and organizational changes.
Build infrastructure including tech stack, Slack protocols, and feedback loops with an AI-first mentality.
Midi Health is a virtual clinic focused exclusively on women's midlife health, offering insurance-covered care for perimenopause and menopause. We have reached unicorn status with our Series D, scale rapidly, and care for hundreds of thousands of patients across the U.S. in a mission-driven environment.