Remote Customer service Jobs • Strategic Planning

You will be a pivotal leader in ensuring optimal client engagement and satisfaction with the Vivian platform for our healthcare staffing agency customers. This role involves developing strategies to maximize customer retention and success, growing Net Retention Revenue while managing a dedicated team to execute these plans effectively. This position is crucial for guiding the company through a significant growth phase, with the goal of substantially increasing annual recurring revenue.

Own a portfolio of customers and be accountable for their success with our platform and help drive the retention and expansion of their contracts. You will build deep relationships, provide comprehensive support, drive platform adoption, cultivate product expertise, identify renewals and upsell opportunities and represent the voice of the customer.