Drive adoption as a trusted strategic advisor, owning relationships with customer accounts and designing adoption programs.
Own the day-to-day customer experience, including check-ins, reporting, and QBRs.
Build and systematize the CS function using AI tools and no-code platforms to automate workflows.
Pinnacle offers Pascal, an AI-powered coaching platform that sits inside the flow of work. They are an early-stage, rapidly growing company focused on driving behavior change at scale.
Lead end-to-end customer implementations, including project planning, stakeholder engagement, and product configuration.
Build trusted relationships with executive leaders and frontline staff, guiding them through change management and adoption.
Monitor product utilization and identify barriers to success, developing strategies to increase value realization.
Augintel builds SaaS software applications that apply artificial intelligence and natural language processing to help child welfare, behavioral health, and social services organizations analyze unstructured data. The company fosters a diverse, discrimination-free workplace and values diversity of experience and perspectives.
Lead alignment with senior stakeholders, design targeted communication strategies, and conduct change readiness assessments.
NIQ is the world's leading consumer intelligence company, delivering insights into consumer buying behavior. With combined operations with GfK, NIQ operates in 100+ markets and is an Advent International portfolio company.
Partner with customers to identify high-impact use cases and articulate strategic paths to value through Gainsight solutions.
Deliver tailored value assessments, maturity reviews, and business cases to align with customer priorities and drive adoption.
Collaborate cross-functionally with internal teams to develop repeatable frameworks and enhance customer success strategies.
Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies, orchestrating customer journeys from onboarding to advocacy. With over 2,000 trusted customers, they foster a culture of collaboration, curiosity, and human-first values.
Develop and execute customer success strategy to maximize retention, satisfaction, growth, and advocacy across a team of Customer Success Managers.
Establish scalable engagement programs, monitor KPIs like CSAT, NPS, and retention rates, and drive revenue growth through account expansion.
Partner cross-functionally with Operations, Sales, Marketing, and Product teams to ensure a world-class customer experience and serve as the voice of the customer.
Stratus is a market leader in brand implementation and maintenance, helping global brands show up consistently through exterior signage, interior branding, site refreshes, digital signage, and ongoing repair. The company fosters a supportive, collaborative culture with career growth opportunities, regular coaching, and mentorship.
Build, lead, and scale a high-performing EMEA Customer Success team.
Design and execute customer journey strategies that increase adoption and retention.
Orchestrate cross-functional execution with Sales, Product, Support, and Renewals.
Veeam is the Data and AI Trust Company, specializing in data resilience and security posture management. With over 550,000 customers and offices in more than 30 countries, Veeam fosters a culture of growth, learning, and impact.