Serve as the operational liaison between the customer and the internal deployment and technical teams throughout new client implementations.
Translate the voice of the customer across operational processes, turning challenges into wins.
Drive change management efforts within client organizations to encourage new ways of thinking and working.
Optimal Dynamics' platform, built on research from Princeton University, pioneers freight and transportation planning, helping customers unlock revenue gains and drive data-driven operations. They are a high-growth company of approximately 70 employees, backed by investors including Bessemer Venture Partners and Koch.
Own adoption and success for a portfolio of Fieldguide advisory customers.
Drive deep platform adoption across advisory teams by actively working inside the product.
Translate advisory methodologies, service offerings, and best practices into scalable workflows.
Fieldguide is establishing trust for global commerce and capital markets through automating assurance and audit work. They are a remote-first company backed by top investors; their team is inclusive, driven, humble and supportive.
Own the end-to-end Customer Success lifecycle, including implementation, onboarding, ongoing change management, adoption, renewals, support and overall customer satisfaction for enterprise customers.
Ensure success across diverse customer environments by accelerating adoption and engagement among both centralized teams and distributed end users to deliver measurable value.
Build and scale a world-class Customer Success function, including hiring, coaching, and developing a team committed to exceptional customer outcomes and long-term partnership.
Clarium's mission is to accelerate healthcare transformation through our AI-powered platform. They envision a future where all hospitals leverage their collaborative data platform to automate their daily operational and administrative tasks, only surfacing high complexity issues that truly require their expertise.
You act as a strategic advisor for our customers, understand their business goals and ensure early added value and sustainable impact.
You build trusting customer relationships, develop project champions on the customer side and identify relevant stakeholders.
You ensure the company-wide introduction of TradeLink and support customers in using our AI-supported product by applying structured change management and creating acceptance throughout the company.
TradeLink is building the leading platform for collaborative logistics processes in Europe. They are developing TradeLink AI-first from an operational tool to a strategic control layer for decision-makers and their teams in logistics, working with over 10,000 active companies.