Uphold a critical pillar of Ridgeline’s Customer Success organization, ensuring investment management firms fully leverage all aspects of the Ridgeline cloud-native software platform during and following their initial implementation. Draw on exemplary customer service skills, investment management domain knowledge, and technology industry acumen to drive sustained user adoption, maximize customer value, and promote strong referenceability. Play a critical part in day-to-day work.
Responsible for managing a portfolio of Mid Market customers in EMEA. Should have experience understanding customers’ business strategies and leading them to their desired outcomes. Will provide leadership and measurable recommendations to ensure customers take full advantage of the Wrike platform and they receive maximum value
As a Customer Success Director (CSD), you’ll be the strategic partner our customers can’t live without, leading conversations that drive ROI, spark product adoption, and open the door to growth and expansion. You’ll be three steps ahead, inspiring confidence and unlocking new opportunities. The role is dynamic, fast-paced, and packed with variety, where you are deep in strategy sessions, collaborating with product teams or helping customers plan their next big move.
Join our Customer Onboarding team as an Onboarding Consultant. You will set up customers for immediate success by helping them navigate change management through customer training and consultation, sharing best practices and facilitating implementation. You will educate our new and existing customer base through the delivery of compelling and interactive training sessions that leave attendees inspired to incorporate our products into their teaching and learning strategies.
Engage and support existing customers across the globe by facilitating the movement of existing customers to new solutions, including change management conversations, adoption training, and technical guidance. Manage customer accounts, expand Turnitin’s global reach, and help institutions safeguard academic integrity.