Customer Success Manager

Your Responsibilities:

• You act as a strategic advisor for our customers, understand their business goals and ensure early added value and sustainable impact.
• You build trusting customer relationships and identify relevant stakeholders.
• You identify, understand and clearly formulate user requirements in order to enable customer-driven further development of our AI-based product features.

What you bring:

• You have at least 3 years of experience in a customer-oriented role in a digital environment, ideally in the B2B SaaS area.
• You have experience in identifying and realizing upselling and expansion potential within a customer portfolio.
• You are a team player with a hands-on mentality and see yourself as a strategic interface between customers, product and sales.

What we offer:

• Shape the development of our rapidly growing B2B2 SaaS startup in logistics.
• Flexible work - remote or in our offices in Munich and Berlin.
• Be part of a motivated, supportive team that lives clarity, ownership and real impact.