Drive the success of Procore’s SMB customers as a Customer Success Engineer. You’ll be the product champion of Procore and serve as a subject matter expert throughout the customer journey, from implementation to renewal. Help organizations understand best practices around construction technology and solutions, and the many business benefits they can provide.
The Director of Support will structure and manage support for NA customers, lead the support team across the U.S., and monitor performance and customer satisfaction. They will gather and analyze information, resolve issues, and provide direction for escalations, contributing to new initiatives to improve case resolution. The director will also build a strategy for the department’s structure and act as a Customer-facing subject matter expert.
An entrepreneurial, analytical, and relationship-obsessed Customer Success Manager is wanted to build systems that support a growing number of subscription customers. This role supports the management of relationships from onboarding through to renewal and beyond, aiming to provide the best client experience possible.
Enode is looking for a Senior Customer Success Manager to join our Strategic Accounts team and lead our work with some of our largest and most complex customers. You’ll be a core part of our small and growing Customer Success team in one of the most exciting early-stage climate tech businesses. As an early member of the team, you will have a huge impact on Enode's trajectory.
Acorns is seeking a Customer Support Quality Assurance (QA) Lead to help Acorns Support build a world-class quality assurance program. As the QA Lead, you will play a critical role in shaping the quality of our agents and happiness of our customers. The QA Lead oversees the implementation, evaluation, and overall performance of Customer Support quality assurance function, driving improved contact center agent performance and providing actionable insights on customer satisfaction.
The Student Support Specialist will directly support StraighterLine students as the advocate for providing student-centric support and assistance ensuring a positive, professional experience for all students in pursuit of their academic goals and achievements. They will interact and respond to student queries, provide issue resolution, and leverage tools and resources to strive towards excellence in higher education student support.
As a Customer Care Supervisor, you will be responsible for ensuring stakeholders receive delightful service. You will work with Customer Care Representatives to ensure they receive proper coaching to offer this service while meeting OKRs, KPIs, and SLAs. Your role will focus on understanding and managing resources to exceed results, while also working to improve the efficiency of the department.