As a Customer Support Specialist, you'll serve as a pivotal force in Thatch's evolution, acting as a true expert on all things Thatch as you support employers, employees, and brokers. Your role is critical in connecting our engineering team with our user base, influencing both the functionality and the accessibility of our product.

As a Sr. Underwriting Service Specialist, you'll ensure account service delivery exceeds customer expectations, utilizing customer service skills and software applications to meet targets and SLAs. Responsibilities include policy issuance, documentation, report updates, and communication with internal functions and brokers. This role requires analytical skills, collaboration, and insurance knowledge.

As a Bilingual Spanish Absence Claims Specialists you are responsible for processing medical certifications in a high production environment while answering emails and corresponding with customers. This individual will report to a Claims Team Lead and must have strong attention to detail, clerical/administrative experience, and commitment to quality.

As a customer service representative, you will answer calls and assist business customers of the largest telecommunications company in Canada in connection with their mobility services. This is the perfect position for a friendly person who likes to help others. Working from Monday to Friday in the comfort of your home.

Responsible for developing client, broker, and vendor relationships through outstanding and responsive service. Represents Luminare Health products and services, manages reporting, plan operations and problem resolution. Works to retain their assigned book of business and identifying opportunities for growth.

Research, resolve and respond to customers regarding their car rental experience worldwide, covering all aspects of the customer’s interaction with the company. You will communicate policies and procedures, negotiate solutions, and foster customer satisfaction. Your responsibilities will include resolving customer inquiries, providing accurate rental terms, and entering data into company systems.

Responsible for developing client, broker, and vendor relationships and managing plan operations. Expected to support clients within the Major client segment with employers and group purchasers generally 2,000-10,000 employees. Charged with retaining their assigned book of business and identifying opportunities for growth.

The Customer Success Manager will help new clients navigate the platform and ensure they have a smooth onboarding experience. This role guides new users from registration to their first deposit by establishing communication, analyzing user experience, and assisting clients via various channels.

As a Payment Operations Coordinator, you'll engage with customers via phone/email to provide service and resolutions, investigate payment issues, collaborate across teams, and process tax documentation. Brightwheel is seeking someone with experience in customer-facing roles, fraud prevention, and high-volume ticket resolution.