Provide responsive, high-quality customer support for assigned products.
Provide ongoing client training on product features and workflows.
Relay client feedback to the product team to inform roadmap decisions.
Nelnet Business Services provides payment technology, education services, and learning management solutions to education and faith-based organizations. As a Nelnet company, NBS is invested in its employees as individuals and united by its mission to create opportunities for people where they live, learn and work.
Lead and develop a team of Support Managers overseeing Customer Support Advocates.
Drive performance across a 24/7 support organization, ensuring strong coverage and service quality.
Scale team structures, processes, and staffing models to support business growth.
Justworks helps businesses get off the ground by enabling them to focus on running their business. They solve HR issues and are data-driven, with a supportive, entrepreneurial environment. They value their people and are united by shared goals.
Provide first-line support for non-technical issues raised by Reddit users.
Handle and resolve ticketed support requests from moderators promptly and effectively.
Collaborate with cross-functional teams to identify and implement improvements in Reddit’s support processes.
Reddit is a community of communities built on shared interests, passion, and trust. It is home to open and authentic conversations on the internet and one of the internet’s largest sources of information with 100,000+ active communities.
Lead a team to drive customer growth, retention, and the adoption of online ordering, delivery, and marketing solutions.
Collaborate with the SVP of Customer Success and cross-functional teams to improve customer experience and lifetime value.
Utilize a customer-first and strategic approach to reduce churn, increase CLTV, and cultivate customer advocacy.
Owner is an AI-native system that helps local business owners, starting with restaurants, by replacing multiple tools with one unified platform for website, online ordering, CRM, and POS. The company has a team in the low hundreds, with top talent from companies like Shopify and Stripe, and operates as a remote-first, global organization.
Manage high volumes of inquiries via Intercom, providing clear, professional communication while seeking process improvements.
Review and investigate sign-up, login, transaction fraud triggers, and user content to detect suspicious activity and ensure platform compliance.
Process data deletion requests and research complex chargeback disputes to mitigate financial risk and maintain community safety.
Peerspace is an online marketplace for venue rentals for meetings, productions, and events, offering access to inspiring spaces globally. The company is remote-first with global team members, values inclusion, and maintains a healthy, supportive culture that encourages excitement and contribution.
Assist in performing client due diligence and KYC/KYB screening on new customers for various business units.
Support the preparation of KYC packages, handle watch list alerts, and conduct research to verify applicant entities.
Identify potential KYC concerns, escalate issues, and assist in improving policies and automated processes.
Zerohash is the leading crypto and stablecoin infrastructure platform, enabling banks and fintechs to offer crypto trading and stablecoin payments. It is a funded, compliance-first company with a culture emphasizing independence, passion, collaboration, initiative, empathy, adaptability, transparency, and integrity.