Manage a portfolio of enterprise customers throughout their post-sales journey as the primary technical point of contact.
Drive product adoption, customer satisfaction, and successful renewals while identifying growth opportunities.
Collaborate with Sales, Support, Product, and R&D teams to resolve issues and capture customer feedback.
Cloudinary is the Image and Video API platform trusted by millions of developers and over 10,000 companies worldwide. The company has a globally distributed team across North America, EMEA, and Asia-Pacific, united by a culture rooted in humility, curiosity, and collaboration.
Act as a trusted advisor for strategic accounts, driving customer retention, expansion, and satisfaction.
Lead onboarding for high-value accounts and execute renewal and expansion strategies using the MEDDPICC methodology.
Collaborate with cross-functional teams and mentor other CSMs to deliver impactful customer outcomes.
Tenable is the Exposure Management company, helping over 40,000 organizations reduce cyber risk. Its global team supports 65% of the Fortune 500 and fosters a culture of belonging, respect, and excellence.
Support client communication and manage service inquiries.
Build and maintain strong client relationships.
Provide exceptional customer service in a fully remote setting.
Hall & Kay Fire Engineering is a fire engineering firm delivering professional fire safety solutions. They value a customer-focused culture and professionalism in all client interactions.
Build and maintain strong relationships with contractors and trade partners across designated regions.
Coordinate work orders, assign technicians, and follow up to ensure timely completion of home service requests.
Use CRM systems to track progress, maintain records, and escalate service issues as needed.
The company is a customer-focused organization dedicated to coordinating home services and improving the claims experience for homeowners. It fosters an inclusive, collaborative culture that values accountability, diverse perspectives, and professional growth.
You will be the lead contact for customers throughout their advice journey, building trust and collecting information to help them meet their goals.
You'll manage customer relationships, handle questions, and provide implementation support to ensure good outcomes.
You will use technology to manage customer interactions and contribute to improving processes and customer experience.
Moneybox is an award-winning wealth management platform helping nearly two million people build wealth through saving, investing, and financial advice. They are a fast-growing company with a collaborative and inclusive culture.
Support Mandarin-speaking students and families as their primary point of contact.
Build trusted relationships and provide personalised, proactive solutions for academic success.
Collaborate cross-functionally to improve and localise student support processes.
This role is with a partner company that provides dedicated support for Mandarin-speaking students and families in an online learning environment. They operate as a fully remote, globally distributed team focused on student success and cross-functional collaboration.