As a Customer Success Manager, your primary responsibility will be to ensure the successful adoption and ongoing usage of Hazel services within the schools Hazel Health serves. You will work closely with the Account Management and Implementation teams to establish an infrastructure for school support. As a Customer Success Manager, you will have hands-on experience working with school nurses and other health staff, at the forefront of ensuring access to quality healthcare for all students.
As a Client Resolution Advocate, you will manage a client portfolio as the primary link between Customer Care and all internal support units. You will be responsible for escalated issue resolution, agent support, and client support. Additionally, you will work closely with all support vendors to ensure seamless service to members, patients, providers, pharmacies, and clients.
Finix is seeking a relationship-focused and detail-oriented Customer Delivery Manager to manage Finix’s strategic customer base. The Customer Delivery Manager strives to increase Finix’s long-term value by aligning strategic and key initiatives with those of our Customers and Partners. As a Customer Delivery Manager, you will be responsible for managing the end-to-end delivery of our payment acceptance and payouts solutions to platform clients, ensuring a seamless and successful implementation process.
The Customer Success Manager will own the success of several accounts, including program onboarding and Pearl Product implementation, transformation to a value based environment, and programmatic success by investigating and creating alignment with customer operations and program objectives. You will own the development of relationships and performance of Primary Care provider customers, enabling VBC program fluency, propelling client satisfaction activities, driving performance in a VBC model, and securing contractual renewal as applicable.
Drive the on-boarding, adoption, retention and overall success of our customers. Lead the enablement of our users by conducting product trainings. Work in partnership with Solutions Architects to guide customers through the project management and technical requirements of their Algolia implementation.
Own a portfolio of customers and be accountable for their success with our platform and help drive the retention and expansion of their contracts. You will build deep relationships, provide comprehensive support, drive platform adoption, cultivate product expertise, identify renewals and upsell opportunities and represent the voice of the customer.
A Customer Success Manager will take the customer facing role and is responsible for Success through the leadership and effective orchestration of a large virtual team, management of program deliveries and strong senior customer relationships. The business priority is the customers’ successful adoption and productive use of IFS products and services, helping customers discover new features and enabling them to become long-term users.
This role involves managing relationships with HOAs and acting as the main point of contact for HOA-related matters, providing crucial support to the business. It's vital for establishing connections with HOA contacts and communities, ensuring full compliance with community policies, and collaborating with the Move-In Specialists team to ensure smooth resident move-ins.
Drive client relationships as the primary liaison between clients and production teams, ensuring clear communication of goals, objectives, and timelines. Conduct and manage client calls, provide new client administrator training, and maintain client documentation. Collaborate with clients on product updates and deliver clear communication on system functionalities and industry news.
The Director of Client Services is a driver of execution, delivering a consistent, high quality client experience. You are responsible for proactive management, driving accountability and operational execution at all touch points for your clients. The ideal candidate supports all client related activities as well as the needs of the team in order to deliver client delight.