Client Resolution Advocate

As a Client Resolution Advocate, you will manage a client portfolio as the primary link between Customer Care and all internal support units. You will be responsible for escalated issue resolution, agent support, and client support. Additionally, you will work closely with all support vendors to ensure seamless service to members, patients, providers, pharmacies, and clients. The Client Resolution Advocate also provides first line support for all patient inquiries regarding financial assistance funding/programs and works with them to secure funding. Manage all client escalations across the book of business, meeting all expected metrics, objectives and producing excellent outcomes. Assist patients in accessing available financial assistance programs. Identify root causes of issues and proactively address opportunities for improvement. Assist patients in accessing financial aid programs for specialty medications.