Customer Success

Own a portfolio of customers and be accountable for their success with our platform and help drive the retention and expansion of their contracts. Build deep relationships with key stakeholders in assigned customer accounts, acting as a primary point of contact and building trust through timely and proactive communication. Take ownership of key stages in the customer journey from implementation to ongoing support and success. You will be instrumental in positioning your partnerships for renewal and expansion and work cross-functionally to achieve your objectives, leveraging support from teammates across Customer Success, Growth, Product, and Engineering. Provide guidance to customers to help them achieve their objectives while using our platform, whether they are looking to promote job seeker upskilling and employment, create capacity for workforce staff, help employers address talent shortages, or build more collaborative workforce ecosystems. Develop a deep understanding of our products and stay updated on new features and enhancements. Serve as a subject matter expert and provide guidance to customers on best practices, product utilization, and customization. Host calls with customers to gather feedback on features and enhancements in development. Proactively identify opportunities for customer renewals and upsells, working closely with the sales team to drive customer expansion and revenue growth. Play a vital role in shaping FutureFit AI's product roadmap and domain expertise by thoroughly understanding current and future customer requirements. Advocate for customer needs and requirements internally, ensuring that their feedback is not only heard but also acted upon.